Case Coordinator

Countrywide Home Care is looking for a Bilingual (Spanish) Case Coordinator /Scheduler with Coordination experience in home care. An excellent candidate is organized, detail-oriented, self-motivated, professional, and has excellent communication skills on the phone and in person. The candidate must be comfortable dealing with people, performing administrative tasks, and multitasking quickly and accurately.

Hours for this position are Monday through Friday, 9 a.m. to 5 p.m., with additional on-call responsibilities.

Responsibilities and Duties

Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.

Ensuring that the home health aides give a high level of care to the patient.

Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.

Managing last-minute call-outs and finding appropriate coverage.

Listening to clients' needs.

Manage a Caseload of up to 70 patients.

Review the care plan with patients and caregivers.

Resolve caregiver and client grievances and complaints

Ensure caseload retention

Participate On-call

Qualifications

Experience with HHA Exchange and EVV

Strong typing and computer skills

Demonstrated capability in maintaining strict confidentiality.

High Communication Skills.

Strong computer skills, including Word and Excel

Bilingual (Spanish, English).

Benefits:

Paid vacation

Medical, Life Insurance

Dental & Vision Insurance

Six paid holidays

401K plans

Job Type: Full-time

Salary: Hourly

Experience:

Home care: 1 Year (Preferred)

Administrative: 1 year (Preferred)

Education:

High school graduate (Associate or higher preferred)

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person