Case Coordinator

POSITION PURPOSE

Responsible for overseeing campus-specific programs of Villages of Hope services and volunteers.

POSITION QUALIFICATIONS

• Bachelor’s degree in social work or equivalent program experience and two years relevant experience
• Strong general knowledge of community resources and independent living objectives
• Flexibility to oversee and coordinate various independent living responsibilities
• Computer proficiency: Proficient in Excel, Word, and Outlook

PERFORMANCE REQUIREMENTS

• Provide assistance in response to needs that arise on the campus.
• Abide by independent living policies.
• Ensure all components of the program with clients, donors, volunteers, and vendors are handled with excellence and meet standards and policies.
• Maintain all required trainings within required timeframe.
• Manage day-to-day general business affairs, to include but not be limited to coordination of the administrative offices, functions and other support staff, as well as interaction with vendors, suppliers, service providers, regulatory agencies, donors, and volunteers.
• Required to attend and manage resident aspects of designated events.
• Conduct interviews with VOH Director with potential residents to assess needs and suitability for VOH program.
• Assist with processing and completing background screenings for prospective residents as assigned.
• Meet regularly with residents to provide support and monitor progress in their IL journey.
• Maintain accurate and up-to-date documentation of resident interactions, including notes on meetings, budgets, and progress.
• Ensure all required paperwork is completed and accurately filed in resident charts and uploaded on the server.
• Conduct monthly one-on-one meetings with assigned residents to ensure completion of budgets, review bank statements for accuracy and accountability, and monitor progress toward debt reduction and savings goals.
• Develop and implement corrective action plans when necessary, including clearly defined improvement goals, and conduct follow-up meetings to monitor progress and ensure accountability toward successful completion.
• Link residents with resources related to education, employment opportunities, and independent living classes.
• Teach essential independent living skills to residents to enhance their self-sufficiency.
• Perform inspections of resident apartments to ensure safety and compliance with standards.
• Conduct inspections of campus facilities and address any maintenance issues and input work order needs promptly.
• Collaborate with community organizations and service providers to enhance resident support.
• Facilitate workshops or group sessions on independent living topics as needed.

PERFORMANCE METRICS

• Accuracy/completeness of work
• Productivity/timeliness of work
• Initiative

SUPERVISORY RESPONSIBILITY (if any)

• None

PREFERENCES

• Experience with independent living programs for young adults, parenting skills, and work with former foster youth

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person