Case Coordinator

About Us

MediPro Direct is a national leader in mobile health screenings and exam coordination. We serve clinical researchers, specialty labs, and wellness providers by arranging in-home or in-office medical exams quickly and professionally. Our team is dedicated to providing compassionate, efficient service across every touchpoint.

IMPORTANT: LOCATION REQUIREMENT: Applicant must currently reside in the state of South Carolina to apply.

Job Summary

We are seeking a highly organized Clinical Case Coordinator to join our remote team. In this role, you’ll schedule medical exams, coordinate appointments, and ensure smooth communication between clients, patients, and medical professionals. The ideal candidate is dependable, detail-focused, and comfortable handling multiple tasks in a fast-paced environment.

Responsibilities

• Manage a high volume of active medical cases from initial outreach through appointment completion.
• Contact patients and healthcare professionals to coordinate and confirm medical appointments nationwide.
• Handle frequent inbound and outbound telephone calls while maintaining professionalism, empathy, and efficiency.
• Prioritize time-sensitive cases and consistently meet established scheduling and response deadlines.
• Proactively follow up on outstanding appointments, incomplete cases, and unresolved issues.

Qualifications

Required:

• 3+ year experience in scheduling, customer service, or administrative support
• Strong communication and organizational skills
• Proficiency with computers and scheduling tools
• High attention to detail and time management
• Ability to work independently in a remote setting

Preferred:

• Experience in healthcare scheduling, patient access, medical office administration, or medical case coordination
• Previous experience working successfully in a fully remote healthcare operations environment
• Familiarity with HIPAA regulations

Compensation and Benefits

• Annual salary of $36,000–$46,000, commensurate with experience and qualifications.
• Full-time, Monday–Friday schedule.
• Remote work from an approved state.
• Health insurance.
• Life insurance.
• Paid time off plus 7 paid holidays per year
• Supportive and collaborative team environment.
• Training and professional development opportunities.

Equal Employment Opportunity

MediPro Direct is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Employment is contingent upon successful completion of a background check, conducted in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Experience: Case Management: 3 years (Preferred)

Work Location: Remote