Case Coordinator

The Case Coordinator is a member of the Lakeland Centre for FASD 2nd Floor Women’s Recovery Centre (2nd Floor) team, with a specific direction in providing 2nd Floor clients with support services. Under the authority of the 2nd Floor Supervisor, the Case Coordinator assumes responsibility for the coordination of a clients stay at the 2nd Floor. The Case Coordinator will work collaboratively with the 2nd Floor team to support clients through to completion and aftercare follow up. Throughout a client's stay, the Case Coordinator is responsible for many things, including but not limited to: creating an Individual Recovery Plan (IRP), Safety Plan and After Care Plan development.

Duties and Responsibilities

• Attend team meetings to support clients from a collaborative approach.

• Approach all key responsibilities and client support from a harm reduction, trauma informedand strengths-based approach.

• Provide mentorship, advocacy, and support wo women who may be pregnant, have issueswith progematic subsance use, and want to be in a recovery program.

• Provide support to clients with emotional regulation difficulties.

• Assist clients with naviating systems, barriers and human services environments.

• Utilize and role model exceptional client advocacy skills.

• Complete case notes in an accurate and timely manner.

• Complete monthly reporting.

• Create and maintain accurate and up-to-date client files (electronic and paper).

• Provide guidance and support to the Frontline team (including on the floor coverage).

• Provide education/training and resource material to team members, clients, andstakeholders.

• Rotational On-Call duties.

• Provide coverage to 2nd Floor Supervisor as designated.

• Provide coverage to the Intake Coordinator and support the Intake Coordiantor incompleting intakes.

• Provide support to Frontline (including coverage) as needed.

• Additional duties as required.

Qualifications

• Post-secondary diploma or degree in human services, addiction & mental health, social work or an equivalent combination of education, training, and relevant experience.

• Minimum of three (3) years direct experience working with an addiction and/or mental health field. • Experience supporting women in their healing and understanding of issues impacting women who experience poverty, trauma, homelessness, substance use, and/or concurrent disorders. • Must be culturally competent. • Experience supporting clients with behavioural challenges, and implementing safety precautions in environmental working conditions that may contain the following: inappropriate language, verbal, and physical aggression. • Ability to support women who are experiencing crisis situations.

• Oral and written communication skills, ranging from individual case management to collaborating with community agencies and speak in front of large groups on behalf of the LCFASD.

• Computer proficiency in Microsoft Office, Word and Excel.

• Criminal Record Check (with Vulnerable Sector Screening).

• Child Intervention record check.

• Class 5 driver’s license.

Assets • Knowledge of best practice and evidence-based approaches in addiction and mental health treatment considered an asset.

• Previous case management experience considered an asset.

• Experience with crisis management, safety planning, discharge planning and knowledge of de-escalation techniques considered an asset.

• Experience in supporting individuals to achieve their goals from a holistic perspective considered an asset.

• Knowledge of FASD, Harm Reduction, Trauma Informed Practice and Relational Theory will be considered an asset.

• Experience working persons with neurodevelopmental disorders, at-risk populations, and knowledge of barriers to employment will be considered an asset.

• Knowledge of concurrent disorders will be considered an asset.

• Leadership experience will be considered an asset.

Knowledge, Skills & Abilities

• Understanding of the addiction and mental health fields,

• De-escalation skills.

• Effective listening skills.

• Strong interpersonal, relationship building & conflict resolution skills.

• Creative problem solving skills.

• Sound judgement and decision making skills.

• Excellent verbal & written communication skills (including presentations, group facilitation, report writing).

• Proficient in a variety of computer applications (Microsoft Outlook, Excel, Word, Teams).

• Strong organizational & planning skills.

• Leadership skills.

• Effective time & stress management skills.

• Ability to be self-directed and work with minimal supervision while simultaneously acting as part of the 2nd Floor team.

• Capacity to work with people from diverse cultural backgrounds.

• Non-judgmental attitude.

• Knowledge of community services and resources, and exceptional advocacy skills.

Training

The following training will be considered an asset (training will be provided):

• First Aid/ CPR (Current).

• Non- Violent Crisis Intervention.

• Suicide Intervention (ASIST).

Conditions of Employment:

• Criminal Record Check (with Vulnerable Sector Screening).

• Child Intervention Record check is a condition of employment.

• A current Class 5 driver’s license, satisfactory driver’s abstract and good insurance history is necessary to be insured by LCFASD, as transportation of clients is required

o Proof of third-party insurance in the amount of 2 million dollars is required

Working Conditions and Physical Requirements

• The 2nd Floor Case Coordinator will work at the 2nd Floor, located at the LCFASD main office.

• The 2nd Floor Case Coordinator will be considered an active on-duty staff that will work ‘on the floor’ and be responsible for supervision of clients.

• Hours of work are flexible within a one-month time frame: 36.25 hours per week not to exceed 145 hours per 4-week period.

o Available to work a flexible schedule, including some evenings and weekends, as approved by the 2nd Floor Supervisor.

o Overtime may be required.

o Shift work may be required to meet staff: client ratio.

• Potential for exposure to blood, bodily fluids and/or other communicable diseases

• Possible exposure to clients with behaviors such as inappropriate language, verbal and physical aggression and be required to respond and/or provide support to clients and team in such situations.

Job Types: Full-time, Temporary
Contract length: 14 months

Pay: $25.18-$27.29 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Work Location: In person