Case Coordinator

**Case Coordinator Part-time, Contract Position (21 hours per week, Nov. 2026 to Apr. 2028)Tuesdays, Wednesday (Evenings) and Thursdays$31.02 to $36.74 per hour(salary commensurate on experience)(new position)**About Unison:

Unison Health and Community Services is a non-profit, community-based organization that serves neighbourhoods in North West Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison Health and Community Services is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression and participatory framework.

Unison is seeking a Case Coordinator to join the Primary Health Care team. Reporting to the Clinical and Allied Health Site Manager, the Case Coordinator will be responsible for intake and orientation of new clients, assessing the impact of the determinants of health on their wellbeing, and developing a comprehensive plan of action to address clients’ needs.

Job Specific Responsibilities:

· Provide client intake and orientation to new clients.

· Assess the nature of difficulty being experienced by the client using a comprehensive approach to assess the impact of the determinants of health on wellbeing and develop a plan of care to meet the client’s needs.

· Advocacy and referral to internal and external programs/agencies as required.

· Provide short term counselling and guidance to clients on: housing, social assistance, immigration and adaptation, income security, family support and food security.

· Develop a plan of intervention for clients who present with issues of abuse.

· Be familiar with services and programs in the community and share this information with the community and organization as appropriate.

· Act as a resource for community groups/members by providing consultation, referrals and information.

· Support advocacy related to community issues when required.

· Participate in Quality-of-Care chart audits across sites as required by the organization.

Job-Specific Qualifications:

· Undergraduate degree in social services or related disciplines, with previous experience in health, social service or related field or equivalent experience.

· Post secondary degree or diploma in social service or related disciplines, with previous experience in health, social service or related field or equivalent experience.

· Knowledge of health and social service agencies and resources.

· Skills and experience in supportive short-term counselling.

· Demonstrated knowledge and experience in group work and community development.

· 3-5 years’ experience in a community-based setting.

· Experience with Electronic Health Records (experience in Practice Solutions Suite/PSS is an asset).

· Familiarity with the social, economic and cultural conditions of the project’s geographic area, experience in working with local service providers, community groups and networks, and an understanding of local issues and priorities are an asset.

· Experience serving Unison’s priority populations (seniors with complex needs, people with mental health & addiction issues, 2SLGBTQ+, and youth facing barriers).

· Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities.

· Knowledge of issues affecting communities facing barriers to access in an urban environment.

· Effective communication (verbal and written), interpersonal, organizational and administrative skills, including computer literacy skills specific to job requirements.

· Knowledge of a second (or more) language and culture is an asset.

· Ability to work flexible hours and in a fast-paced environment.

How to Apply:Interested internal candidates are asked to submit a résumé with covering letter by 4:00 pm on Friday, October 30, 2026, to:

Hiring Committee – Case Coordinator

Unison Health and Community Services

[email protected]

Please cite UN_2026_062 in the subject line of the email.

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation. Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.

Unison does not use Artificial Intelligence (AI) for screening, assessing, or the selection of candidates. While we thank all applicants for their interest, only those selected for an interview will be contacted.

Pay: $56,450.00-$66,871.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person