Case Coordinator

Are you a people person who loves to make a difference?

Are you friendly, compassionate, professional, and a quick thinker? Do you thrive in a fast-paced environment where no two days are the same?

Griswold Care Pairing is seeking a Bilingual Case Coordinator (English/Spanish) to join our Southwest Florida team! We're looking for an enthusiastic, organized, and service-oriented professional who genuinely enjoys helping others. If you're a natural problem solver, communicate with confidence, and take pride in delivering exceptional customer service, we'd love to meet you!

About the position:

As our Bilingual Case Coordinator, you'll play an essential role in supporting our clients, families, caregivers, and office team. This is a client-centered position that combines customer service, care coordination, relationship management, and daily office operations. You'll be an important point of contact for clients and families, helping ensure their needs are addressed promptly, professionally, and compassionately.

What you'll do:

• Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
• Answer incoming calls and provide exceptional customer service in both English and Spanish.
• Assist with new client inquiries, intake coordination, and service requests.
• Build and maintain positive relationships with clients and their families.
• Support caregiver scheduling and coordination to help ensure continuity of care.
• Respond to client questions, concerns, and changing care needs with empathy and professionalism.
• Maintain accurate client records, documentation, and service information.
• Communicate effectively with caregivers and office team members regarding client needs.
• Assist with daily office operations and administrative responsibilities.
• Collaborate with the team to deliver an exceptional client experience.

What we're looking for:

• Fluent in English and Spanish – required.
• Previous experience working in a healthcare or home care office preferred, but not required!
• Friendly, compassionate, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• High emotional intelligence and strong interpersonal skills.
• A proactive, solution-oriented approach to challenges.
• Excellent telephone etiquette and customer service skills.
• Comfortable using computers, office software, and learning new systems.
• Dependable, adaptable, and committed to teamwork.

Why join Griswold?

• Competitive annual compensation plus performance-based bonuses
• Monday–Friday work schedule
• Ongoing training and professional development
• Supportive, collaborative office environment
• Opportunities for professional growth
• Rewarding work that makes a meaningful difference in people's lives

About Griswold

Griswold is a nationally recognized leader in non-medical home care, dedicated to helping people live in the place they love. Through compassionate companionship, personal care, homemaking, and respite services, we help older adults and individuals who need assistance maintain their independence and quality of life. Our Southwest Florida team is committed to building meaningful relationships, supporting our caregivers, and providing exceptional service to the communities we serve.

Ready to join our team?

If you're bilingual, passionate about helping others, and excited to be part of a growing, client-focused home care organization, we want to hear from you! Apply today and help us make a difference throughout Southwest Florida!

Griswold is an Equal Opportunity Employer. Employment is contingent upon successfully meeting applicable Florida background screening requirements. Learn more through the Florida AHCA Clearinghouse at https://info.flclearinghouse.com/