Case Filing Specialist, Intake

Pay Range:

• Charlotte, Miami, San Antonio: $49,000 – $52,00
• Atlanta, Buffalo, Dallas, Fresno: $52,000 – $55,000
• Houston, Johnston, Minneapolis: $53,000 – $56,000
• Chicago, Philadelphia, Voorhees: $55,000 – $59,000
• Boston, Los Angeles: $58,000 - $61,000
• New York City, San Francisco: $62,000 – $65,000

Overview

The American Arbitration Association (AAA) seeks a highly organized and detail-oriented Case Filing Specialist to support the intake of arbitration and mediation case filings. In this role, you will:

• Review new case filings to ensure compliance with AAA policies, due process protocols, and documentation standards.
• Accurately input case information into our case management system, scan and index documents, and verify data with colleagues and case owners.
• Respond to filer inquiries, resolve incomplete submissions, and communicate AAA procedures clearly and professionally.
• Create and maintain customer accounts, ensure confidentiality of case data, and escalate complex issues to management.
• Assist with research and data maintenance projects, while participating in team meetings and training sessions to support continuous improvement.

This role offers an exciting opportunity to work at the intersection of legal administration and technology within a mission-driven organization.

Work Environment

This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.

This position is also eligible for quarterly performance-based incentives.

Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

• Associate’s degree in Business Administration, Legal Studies, or a related field, or equivalent experience
• 0–2 years of administrative experience in a client-focused corporate or legal environment
• Proficiency in Microsoft Outlook, Word, Excel, and the ability to learn case management systems
• Excellent attention to detail, organizational skills, and time management
• Strong verbal and written communication skills to support both client and internal interactions
• Ability to handle confidential information with discretion and adhere to data security protocols

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.