Case Management Assistant Escort

$21.30 per hour Era Living is seeking on-call Escort Case Management Assistants to become the newest members of our Resident and Family Supportive Programs team in Seattle, WA. Available shifts will be on-call for day shifts with occasional overnight shifts.

Compensation: $21.30 / hour for scheduled work performed (some travel time may be included)

$31.30 / hour for unscheduled, emergency response during a scheduled shift (travel time included)

$2 / hour bonus pay for time scheduled on call but not worked

Mileage reimbursement at current federal rate

Primary Responsibilities: This role supports the Resident and Family Supportive Programs by providing case management functions and other non-clinical services to residents. In this role, you are required to be available to respond within the scope of the program, on a pre-scheduled on-call basis for scheduled and/or emergency/unscheduled escorts.

• Escorting residents to healthcare provider offices, emergency departments or other healthcare settings; providing support for virtual/phone healthcare provider appointments

• Accompanying residents to other non-medical and non-financial appointments e.g. hair appointments, shopping trips etc.

• Fulfilling the requirements of an escort for example:

• Arranging/confirming transportation

• Communicating expressed/documented information provided by the resident, resident representative, and/or Community Care Team

• Communicating with resident representative, community staff, healthcare provider staff, and/or other Case Management Assistants to coordinate support

Competitive Compensation/Benefits Package Includes:

• 401(k) retirement plan with generous company match (eligibility contingent on age requirement)
• Double pay for holidays worked
• 1 hour paid sick time for every 40 hours worked
• Employee Assistance Program
• Longevity bonuses
• Employee discount programs

Knowledge, Skills, and Abilities:

• Ability to work effectively as part of a multidisciplinary team
• Ability to multi-task and attend to detail
• Competent interpersonal skills that facilitate communication and interaction with residents, family members, and/or other third parties
• Ability to travel to multiple Era Living communities to perform duties as required
• Ability to respond and travel urgently during on-call shift to meet resident at healthcare provider location
• Ability to use computers, Word, Excel, Outlook and the Internet including smartphone applications
• Must possess a personal smartphone with data and ability to download, access, and utilize apps on the smartphone. This includes, rideshare apps (Uber), scheduling platforms (On-shift), and email and calendar (Outlook)
• Ability to foster a positive environment and represent Era Living in a proficient and professional manner; maintain professional boundaries and use discretion in consideration of stated visit
• Must be available to work at least 4 shifts per month
• Ability to read, write and communicate in English
• Ability to pass DSHS background check, required

Education and Experience:

• High School or GED, required; Bachelor’s Degree in human services, social work, gerontology etc., preferred
• Experience working with seniors, preferred
• First Aid and CPR certified or able to obtain within 30 days of hire
• Complete Caregiver Dementia and Caregiver Mental Health training within 120 days of hire

About Era Living: If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2023/2024/2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.

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