Case Management Supervisor

Purpose: This position coordinates the day-to-day operations of the Case Management program and services.

Reports To: In Home Services Director

Category: Full-time, Exempt

Compensation: Starting from: $57, 159.00Dependent upon relevant education, experience, and preferred qualifications.

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located remotely.
• Frequent travel is required between clients homes and PCOA locations.

Major Duties & Responsibilities:

• Meets regularly with direct reports to discuss cases, problem-solve, encourage professional development, and address performance issues.
• Troubleshoots and provides resources, solutions, and approvals for unusual situations or requests and elevates client/family concerns.
• Plans team meetings and trainings and presents information on relevant topics.
• Leads huddles and small group trainings.
• Carries a small caseload as needed to stabilize challenging situations and/or when staffing issues exist.
• Collaborates with the Director and/or other PCOA staff to continuously review and improve programs/processes and to develop new ways of operation when the opportunity is identified.
• Monitors and tracks workflow to identify trends, areas of improvement, and successes for individual workers and the program as a whole.
• Provides data, reports, and updates to the supervisor as requested.
• Takes the lead in a variety of special projects as needed.

Essential Functions:

• Supervises the work of others, including planning, assigning, and scheduling work, reviewing work, and ensuring quality standards.
• Assists in the hiring, terminating, training, developing, performance review, and corrective action plans for staff.
• Communicates progress reports and analysis to leadership, reporting staff, and volunteers.
• Plans and coordinates the development, implementation, and execution of programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
• Assists in the development and administration of budgets, policies, projects, and programs.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Develops strategic partnerships with community representatives, external agencies, and other organizations.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).
• Facilitates individual and team meetings and huddles and ensures staff attends required trainings and agency-related events.

Qualifications:

An equivalent combination of education and experience related to the position may be considered.

• A Bachelor's degree in Social Work, Human Services, or a closely related field; a Master's degree is preferred.
• At least four (4) years of experience in case management or social services; five (5) years is preferred.
• At least one (1) year of experience in a supervisory capacity; two (2) years is preferred.

Additional Qualifications:

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, and Abilities:

• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of program management techniques and practices as applied to specific programs.
• Knowledge of supervisory principles and possession of strong leadership skills.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage multiple projects simultaneously, prioritize, and meet deadlines.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.
• Ability to train, mentor, and provide ongoing constructive feedback to the team.

Physical & Environmental Factors:

• While performing the duties of this job, the employee is regularly required to sit, walk, stand, and occasionally climb or balance, squat, stoop, twist, turn, push, pull, kneel, crouch, crawl, and reach with hands and arms.
• Hearing requirements include the ability to listen and respond appropriately to conversations in person, virtually, and over the phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• The working environment requires some travel to and working in client homes or residential sites that may encounter unsanitary conditions and diversity of living styles.
• This position may work remotely and should be able to maintain a quiet, confidential space with appropriate internet connectivity to accomplish duties.
• This position frequently must lift and/or move up to thirty-five (35) pounds and occasionally must lift and/or move up to fifty (50) pounds.