Case Manager _ 5208

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load for a diverse client population.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Provide group counseling as assigned by the program director.
• Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports on a monthly basis, or more frequently as required.
• Report to, and meet with, supervisor on a monthly basis.
• Conduct home visits and other field work, as required.
• Perform additional duties as assigned by manager.

PROGRAM SPECIFIC RESPONSIBILITIES

• Provides preventive case management services to a caseload of families.
• Conducts a minimum of two monthly casework contacts - at home, in the office and in the field, according to contractual mandates and case circumstances.
• Maintain Contacts Grids, document all contacts and Family Team Conferences in PROMIS, all progress notes and FASPs in Connections and offline as necessary.
• Schedule and attend, actively participate and document FTCs (including Elevated Risk Conferences and Child Safety Conferences).
• Assess family needs on an ongoing basis, recommend and implement referrals support services.
• Be available as necessary weekdays before 9am and after 5pm, and on weekends, to accommodate family's availability for casework contacts.
• Complete substantive safety and risk assessments during each contact with the family for every child and throughout the life of each case.
• Engage in ongoing training to strengthen skills and practice.
• Attend and actively participate in weekly supervision meetings.

QUALIFICATIONS

• Bachelor degree in social work or another related field of study.
• A minimum of one year of relevant professional work experience preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.
• Bilingual Spanish speakers are welcome to apply.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact [email protected]