Case Manager, APS

Classification Purpose

The primary purpose of the Case Manager, Adult Protective Services (APS) classification is to respond and investigate community referrals regarding older adults suspected of being abused, neglected, and/or exploited and to formulate and implement plans of care in accordance with adult protective service statutes, agency guidelines, and protocols in the Ohio Revised Code (ORC).

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Job Duties

Investigate reports of elder abuse. Conduct multiple visits out in the community. Assess and determine each client's mental and physical status and capacity. Demonstrate knowledge of ORC rules and regulations. Conduct investigative interviews. Assess client's support systems including formal and informal. Make findings and decisions based on facts. Collect, analyze, and photograph physical and documentary evidence. Develop, implement, and monitor case plans to eliminate or reduce danger or substantial risk of danger. Develop immediate plan to protect client if the client is in crisis.

Refer client to community resources and services. Advocate, negotiate, and coordinate services for clients. Plan and implement alternative living arrangements for clients when needed. Attend and participate in case plans for clients with other involved professionals. Deescalate and/or diffuse hostile, resistant, and unstable persons whether it be client or other. Work with clients and others who have mental health issues. Collaborate with others. Participate on local multi-disciplinary teams. Construct and organize detailed financial transactions from disorganized or incomplete records. Assist clients with paying bills, as needed.

Document accurate case records of assessments, case activities, and case plans. Write summaries, reports, letters, and other related correspondence. Answer intake calls for reports of abuse, neglect, and exploitation. Answer weekend hotline calls to take emergency reports of abuse, neglect, and exploitation. Respond by making visits, if needed. Gather information for state statistics with demographic statistics.

Prepare materials for filing documents, testifying at court hearings, etc. Prepare clients and others for testifying and hearings. Determine need for and obtains restraining orders to protect clients. Obtain twenty-four hour emergency orders for restraining purposes, and ordering medical care and placement. Correspond with peace officers for coordinating emergency orders. Identify community awareness needs in the area of prevention. Deliver training or presentations on abuse prevention to financial institutions, community, professionals, regulatory and law enforcement, or available resources. Orient and train new adult protective service staff, students, and participate in academic studies and publications. Attend workshops for continuing education and keep current with practices.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Minimum Qualifications

Bachelor's degree in social work or related field with one (1) year of social work or related experience; or any equivalent combination of training and experience.

Additional Requirements

Must maintain a valid Ohio driver’s license.

Supervisory Responsibilities

None required.