Case Manager Assistant

Mike Morse Law Firm is seeking a meticulous and organized Case Manager Assistant to join our team. The Case Manager will play a crucial role in assisting clients who have been involved in auto accidents by managing their case files and ensuring all documentation is accurate and up-to-date. This position requires a high level of attention to detail and the ability to handle sensitive information with care.

Key Responsibilities:

• Organize and maintain client case files, ensuring all documents are properly filed and easily accessible.
• Assist clients in gathering necessary documentation related to their auto accident cases.
• Coordinate with legal staff to ensure all client information is complete and accurate.
• Update and manage electronic and physical filing systems.
• Respond to client inquiries regarding their case files and provide updates as needed.
• Maintain confidentiality and handle sensitive information with care.
• Perform other administrative tasks as required to support the legal team.

Essential Functions

• Under the direction of a Supervising Case Manager and/or supervising attorney, communicate with clients via phone, email and correspondence during the pre-suit process to address their questions and concerns and to provide and obtain updates.
• Under the direction of a Supervising Case Manager and/or supervising attorney, communicate with insurance adjusters and healthcare providers to provide and obtain status reports to facilitate Personal Injury Protection (PIP) benefit payments.
• Gather and review medical and billing records.
• Under the direction of a Supervising Case Manager and/or supervising attorney, draft and send third party pre-suit settlement demands when appropriate to resolve claims pre-litigation.
• Conduct timely follow-up on all outstanding documents/assignments and escalate when appropriate.

Competencies

• Background in customer service and client communication.
• Cultural Awareness.
• Relationship Management.
• Excellent Telephone Etiquette
• Ability to prepare accurate and error-free documents in a timely manner.
• Ethical Practice
• Familiarity with Michigan No Fault Law (preferred.)
• Ability to manage time and multiple priorities in a changing environment