Case Manager Assistant

About Us:

The Capital Law Firm, P.C. is a premier personal injury law firm based in Los Angeles, CA. We are deeply committed to securing justice for individuals and communities, offering compassionate yet aggressive representation in personal injury litigation. With years of experience handling complex legal cases, we pride ourselves on delivering outstanding results for our clients. Our team of skilled attorneys combines expert legal knowledge with a client-first approach, ensuring that each case receives the attention it deserves. Dedicated to meeting the diverse needs of our clientele, we are recognized for our unwavering dedication to achieving favorable outcomes for clients across California.

Our growing firm is looking for a Case Manager Assistant to work directly with our Case Managers in retrieving all necessary documents for new and existing cases. Specific responsibilities may vary depending on the assigned task needed. Core duties and responsibilities include the following, other tasks may be assigned along the way. This position has a high potential for growth within the firm. We will provide training as needed.

Key Responsibilities:

• Support Case Managers – assist with scheduling doctors’ appointment, sending reminders to client’s regarding upcoming appointments, and setting up transportation as needed.
• Open all claims of incoming cases.
• Run PL Searches as needed.
• Obtain 1P DEC Page.
• FU with 3P regarding liability.
• Follow up with 1P regarding coverage and DEC Page.
• Send out SR1 and SR19 as needed.
• Handle Property Damage with the clients and make sure the client is made whole regarding their lost property.
• Obtain witness statements and videos as needed.
• Run any investigative searches as needed for the case i.e. PL, Policy Search, TLO, ISO
• Scan and save documentation needed for the case to the firm's system
• Send correct letters to clients
• Drafting correspondence
• Request police reports on behalf of clients
• Maintain communication with clients when the case manager is out or busy with another call
• General office support & tasks as needed
• Build and maintain case database

Qualifications:

• Strong hands-on experience with the Medical Records Coordination (MRC) process within a personal injury law firm.
• Previous experience overseeing, supervising, or coordinating a medical records team is highly preferred.
• Demonstrated experience managing high-volume medical records and billing requests while maintaining strong organization and attention to detail.
• Knowledge of medical records retrieval, medical billing, provider follow-up, authorizations, HIPAA-related requirements, and personal injury case workflows.
• Ability to track multiple cases and outstanding medical records requests simultaneously while meeting deadlines.
• Strong leadership, communication, follow-up, and problem-solving skills.
• Experience with case management software and document management systems is preferred.
• Ability to identify missing or incomplete medical documentation and take appropriate action to obtain it.
• Bilingual English/Spanish is a plus.

Benefits:

• $28-$35 per hour (DOE)
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Pet insurance
• Disability insurance
• 10 to 20 days of PTO based on seniority
• 14 Paid Holidays
• Referral program

We are an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. We make hiring decisions based solely on qualifications, merit, and business needs at the time.