Case Manager – Bronx & Queens

Case Manager – Licensed Social Worker

Location: Bronx & Queens, NY
Employment Type: Full-Time
Salary: $50,000–$70,000 per year, depending on experience and qualifications

Position Summary

We are seeking a compassionate, organized, and experienced Case Manager – Licensed Social Worker to provide comprehensive case management and supportive services to individuals and families throughout the Bronx and Queens.

The Case Manager will assist clients with housing stability, shelter placement, housing vouchers, benefits, community resources, and other social service needs. This position requires strong knowledge of housing programs and social service systems, as well as the ability to work effectively with individuals and families experiencing homelessness, housing instability, mental health challenges, disabilities, and other barriers to stable housing.

The ideal candidate will have a valid New York State Social Work license and experience providing direct client services and case management.

Key Responsibilities

• Conduct client assessments to identify housing, social, financial, and supportive service needs.
• Develop and implement individualized service and housing stability plans.
• Assist clients with housing vouchers, including Section 8 and other rental assistance programs.
• Coordinate shelter placements, housing applications, move-ins, and move-outs.
• Assist clients with eligibility requirements, applications, documentation, and recertifications.
• Connect clients with appropriate community resources, benefits, healthcare, mental health services, and supportive programs.
• Advocate on behalf of clients with housing authorities, landlords, shelters, government agencies, and community-based organizations.
• Provide ongoing case management, follow-up, and crisis intervention when appropriate.
• Maintain accurate, timely, and confidential case records and client documentation.
• Prepare case notes, assessments, progress reports, service plans, and other required documentation.
• Monitor client progress and identify barriers that may affect housing stability.
• Collaborate with internal staff and external service providers to coordinate comprehensive client services.
• Support clients during housing transitions, including preparation for independent living and housing retention.
• Ensure services are provided in accordance with applicable program requirements, Fair Housing standards, confidentiality requirements, and organizational policies.
• Work with diverse populations, including families with children, individuals experiencing homelessness, seniors, veterans, refugees, individuals with disabilities, and individuals experiencing mental health challenges.
• Participate in team meetings, case conferences, training, and other program-related activities as required.

Qualifications

• Valid New York State Social Work license required — LMSW or LCSW preferred.
• Bachelor's or Master's degree in Social Work, Human Services, Psychology, Counseling, or a related field, as applicable to licensure.
• Previous experience in case management, social services, housing services, shelter programs, supportive housing, or community-based services.
• Experience working with housing vouchers, Section 8, shelter systems, or other housing assistance programs strongly preferred.
• Knowledge of housing resources, Fair Housing requirements, and social service systems.
• Strong assessment, advocacy, case management, and crisis-intervention skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate and confidential client records.
• Experience working with high-risk and underserved populations.
• Experience working with families with children, individuals experiencing homelessness, seniors, veterans, refugees, and individuals with disabilities or mental health conditions.
• Familiarity with Yardi, OneSite, or other housing/property-management software preferred.
• Bilingual English/Spanish strongly preferred.
• Ability to work independently while maintaining effective communication with supervisors, colleagues, clients, landlords, and community partners.
• Must be authorized to work in the United States.
• Must maintain strict client confidentiality and comply with all applicable privacy and organizational requirements.

Schedule & Work Environment

• Full-time position.
• Schedule may vary based on program and client needs.
• Position may require work in an office, shelter, housing facility, or client/community location.
• Weekend availability may be required.
• Local travel throughout the Bronx and Queens may be required.

What We Offer

• Competitive salary of $50,000–$70,000 annually, based on experience and qualifications.
• Opportunity to make a meaningful impact on individuals and families experiencing housing instability.
• Mission-driven and collaborative work environment.
• Professional growth and development opportunities.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants and maintaining a professional, respectful, and inclusive workplace.

To Apply:
Please submit your resume highlighting your social work license, case management experience, and relevant housing or social services experience.

Join our team and help individuals and families build a path toward stable housing and greater independence.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person