Case Manager

Job Announcement: Case Manager for HS Program

for Workforce Development & Continuing Education

Status: Full Time, Union, In Person
Reports To: Program Director

Annual Salary: $48,000 - $50,000, commensurate with education and experience.

Schedule: Monday – Friday 9 AM – 6 PM, including Evenings and Weekends as needed.

Benefits:

· Paid Time Off

· Health Insurance

· Vision Insurance

· Dental Insurance

· Life Insurance

· Flexible Spending Accounts (FSA)

· Professional Development

· Employee Assistance Program

· Employee Discount Program

· Pension

· 403(b) Retirement Plan with Employer Match

The Mosholu Montefiore Community Center (MMCC) is a vital community resource that changes the course of lives of Bronx and Manhattan residents to a degree not otherwise possible. Each year, we serve more than 40,000 preschoolers, school-age children, teens, adults, and senior citizens through our support, enrichment, education, and recreation programs, expanding their opportunities to live full, productive lives.

Responsibilities:

Participant Case Management

· Conduct intake assessments of high school juniors and seniors in the Learn & Earn Program to identify participants’ employment, educational and support service needs.

· Develop individualized service plans outlining career and training goals.

· Maintain regular contact with participants through meetings, phone calls, emails and text messages.

· Monitor participant attendance, progress and engagement throughout program participation; and re-engage students at risk of dropping out of the program.

· Provide crisis intervention and referrals as needed.

Supportive Services Coordination

· Connect participants to school and community resources including housing, childcare, healthcare and mental health services.

· Advocate on behalf of participants to remove barriers to high school completion, employment and training completion and/or applying to higher education.

Employment and Career Support

· Coordinate with job developers to facilitate employment opportunities.

Documentation and Data Management

· Maintain accurate and timely case notes (due monthly at minimum) and participant records in both physical files and program databases to ensure compliance with funder requirement.

· Collect and verify participant documentation.

· Track participant outcomes, including enrollment, credential attainment, employment placements and retention; maintain client confidentiality.

Collaboration and Program Support

· Participate in staff meetings, case conferences and professional development activities.

· Collaborate with instructors, employers, school partner, community partners and other program staff to support participant success.

· Assist with program recruitment, orientations, workshops, community events and special events as needed.

· Participate in program documentation audits both internal and external.

· Perform additional office and program duties as requested by the department.

· Perform other related duties as assigned by the Program Director.

Qualifications

● Bachelor’s Degree and two years of relevant experience in case management, social services or workforce development.

● Experience working with diverse populations including youth, unemployed youth and adults and individuals facing employment barriers.

● Availability for some evenings and weekends as necessary.

● Strong knowledge of community resources.

● Demonstrated leadership, problem-solving, and time management skills.

Skills

● Excellent verbal and written communication skills.

● Strong organizational skills with exceptional attention to detail.

● Dependable, consistent, and results-oriented.

● Strong interpersonal skills with the ability to work independently and collaboratively.

● Ability to work effectively in a flexible, fast-paced environment.

● Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.

To Apply:

Please submit a resume and cover letter to Lettice Maldonado, [email protected]. Your cover letter must address your qualifications for this position, salary requirements and your interest in MMCC.

EQUAL OPPORTUNITY EMPLOYER. DRUG FREE WORKPLACE.

MMCC is an equal opportunity employer that is committed to cultural competency, diversity, and inclusion and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law. AUXILIARY AIDS AND SERVICES ARE AVAILABLE UPON REQUEST FOR INDIVIDUALS WITH DISABILITIES.

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able to work some evenings and weekends as necessary?

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Work Location: In person