Case Manager

We are seeking an experienced Case Manager to join a specialist Tribunal Services team, supporting workers, representatives, insurers and tribunal members throughout the tribunal process.

This is a varied role combining case management, administration, stakeholder engagement and electronic file management. You will coordinate tribunal matters, support hearings and ensure stakeholders receive a professional and supportive experience.

Key Responsibilities

• Coordinate and schedule tribunal appointments with relevant stakeholders.
• Manage electronic case files, including document preparation, PDF bookmarking and accurate data entry.
• Prepare, type and distribute tribunal findings accurately and within required timeframes.
• Liaise with workers, representatives, insurers and tribunal members throughout the tribunal process.
• Support face-to-face and virtual hearings, including technology and connectivity.
• Provide administrative and secretariat support to tribunal members.
• Manage reception and provide a professional and welcoming experience to visitors.
• Process tribunal-related invoices and payments.
• Coordinate travel and regional tribunal arrangements as required.
• Contribute to improving processes and supporting the wider team.

About You You will have:

• Strong administration, data entry and organisational skills.
• Excellent attention to detail and the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills.
• Experience with electronic file management and Adobe.
• Advanced Microsoft Word skills and ideally Dictaphone typing experience.
• The ability to confidently work with a diverse range of stakeholders, including people with complex needs.
• The ability to work autonomously while contributing effectively within a team.
• The capacity to quickly learn medical terminology and workers compensation legislation.

Please note: This is a frontline role with limited opportunity for remote work. 

To apply please send your resume or contact Nat at BLACKROC on [0430 292 875](tel:0430 292 875) or [email protected]