Case Manager

JOB TITLE: Case Manager

JOB STATUS: This is a full-time position at 35-40 hours per week. The schedule is Monday through Friday, 8:00/9:00 a.m. - 4:00 p.m. May require some evening meetings or outreach for clients who work full time.

REPORTS TO: Director of Client Services

JOB DESCRIPTION:

The Case Manager provides compassionate, client-centered case management services to clients’ experiencing financial hardship, housing instability, food insecurity, transportation barriers, and other life circumstances that may threaten their financial and overall well-being.

The focus of the role is enabling the client to move toward self-sustainability. The Case Manager will analyze the client's budget, provide positive financial coaching, navigate through various financial assistance tools through discovery of their spending behavior, and design a target-based wellness plan that will support the client's journey to self-sustainability.

COMPENSATION: $21 per hour

JOB DUTIES:

• Conduct client assessments and develop individualized wellness plans.
• Provide short- and longer-term case management based on client needs.
• Help clients address financial emergencies and develop strategies for greater financial stability.
• Assist clients with budgeting, prioritizing expenses, reducing financial barriers, and developing strategies for increased financial stability.
• Connect clients with public benefits and community resources related to housing, food, employment, transportation, healthcare, and other needs.
• Assist clients with benefit applications and online systems when appropriate.
• Advocate for clients and help them navigate complex service systems.
• Provide respectful, trauma-informed, nonjudgmental services that promote dignity and self-determination.
• Monitor client progress, provide follow-up, and support successful transitions toward self-sustainability.
• Maintain accurate, confidential client records and required program documentation.
• Collaborate with Neighborhood House staff and community partners.
• Participate in community outreach, resource fairs, meetings, and events.

JOB SKILLS & REQUIREMENTS:

Required:

• Experience in case management, social services, human services, client advocacy, or a related field.
• Strong communication, listening, organization, and problem-solving skills.
• Strong budget analysis, creation, and balancing skills.
• Ability to build trusting professional relationships while maintaining confidentiality and boundaries.
• Ability to manage multiple clients, priorities, and deadlines.
• Computer proficiency and ability to learn client databases and online benefit systems.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation if required for outreach or client-related activities.

Preferred:

• Experience working with individuals or families experiencing poverty or financial crisis.
• Knowledge of Oakland County and Southeast Michigan community resources.
• Experience with benefits navigation, housing stabilization, utility assistance, food insecurity, transportation assistance, budgeting, or financial coaching.
• Knowledge of trauma-informed care.
• Nonprofit or community-based human services experience.

JOB QUALIFICATIONS:

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, Public Administration, or a related field;
• Will consider 4+ years of experience in human services, nursing, budget counselling or equivalent life experience demonstrating success in the socioeconomic topics listed above.

ABOUT US:

Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship. We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.

Life circumstances, such as sudden job loss, divorce or death of a spouse, can change the life of a family in a moment’s notice. Neighborhood House recognizes the basic needs of residents in crisis and responds with emotional and financial assistance.

We believe that neighbors helping neighbors is the model of a strong community.

Our key client services include food pantry, clothes closet, financial assistance, transportation, sustainability services and counseling.