Case Manager

About Us

Disability Benefit Solutions helps individuals apply for, appeal, and maintain Social Security disability benefits, including SSI and SSDI.

Position Summary

We are seeking a dependable, compassionate, and detail-oriented Case Manager to support clients throughout the disability claims process. The role includes intake, form assistance, document collection, scheduling, case follow-up, communication with government and community agencies, and general administrative support. The ideal candidate is organized, patient, professional, and comfortable assisting clients during stressful circumstances.

Key Responsibilities

• Welcome and assist clients in a respectful, professional, and compassionate manner.
• Help clients complete SSA applications, appeals, function reports, work history reports, and other forms.
• Collect and organize notices, medical records, identification, employment information, and supporting documents.
• Schedule intake meetings, appointments, follow-up calls, and case-related meetings.
• Communicate with SSA, Disability Determination Services, medical providers, county agencies, and other organizations as needed.
• Track deadlines, appointments, hearings, and missing documents.
• Record case communications, updates, and completed tasks accurately in the case management system.
• Maintain organized files, prepare correspondence, proofread documents, and support team workflows.

Qualifications

• Experience in administrative support, client services, intake, healthcare, human services, legal services, or a related field is preferred.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Strong organization, time management, follow-through, and attention to detail.
• Ability to protect confidential information and communicate respectfully with clients, staff, agencies, and community partners.
• Ability to remain calm, patient, and professional when assisting clients who may be frustrated, confused, or under stress.

Preferred Experience

• Knowledge of SSI, SSDI, SSA forms, disability appeals, or hearing procedures.
• Experience communicating with Social Security offices, medical providers, county agencies, or other public agencies.
• Experience working with individuals with disabilities, vulnerable populations, or diverse communities.

Why Join Us

• Meaningful, mission-driven work that helps individuals access essential benefits.
• A supportive team environment with opportunities to learn disability advocacy and case management.
• A client-facing role where strong communication and organization make a direct difference.

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person