Case Manager

Location: Phoeniz, AZ · Job Type: Full-time ·

About Brilliant Care
Brilliant Care is a behavioral health and intensive outpatient program (IOP) dedicated to helping individuals build lasting recovery and mental wellness. We provide compassionate, evidence-based care in a supportive, team-oriented environment, and we're looking for a dedicated Case Manager to join our growing clinical team.

Position Summary
The Case Manager coordinates care for clients enrolled in our behavioral health and IOP programs, serving as the primary point of contact between clients, clinical staff, and outside resources. This role is essential to ensuring clients receive comprehensive, continuous support throughout their treatment journey.

Responsibilities

• Conduct intake assessments and develop individualized care plans in coordination with the clinical team
• Monitor client progress and adjust care plans as treatment needs evolve
• Coordinate referrals and connect clients with community resources (housing, employment, medical care, support groups, etc.)
• Maintain accurate, timely documentation in the electronic health record in compliance with state and federal regulations
• Communicate with families, referral sources, insurance providers, and outside agencies as needed
• Assist with discharge planning and aftercare coordination to support long-term client success
• Participate in treatment team meetings and case consultations
• Ensure compliance with HIPAA, licensing standards, and Brilliant Care policies

Qualifications

• Prior experience in case management, behavioral health, or substance use treatment settings preferred
• Working knowledge of community resources and referral processes
• Strong organizational, documentation, and communication skills
• Ability to maintain professionalism and confidentiality with sensitive client information
• Proficiency with electronic health record (EHR) systems such as ICANotes
• Valid driver's license and reliable transportation (if applicable)
• Must pass background check and drug screening

What We Offer

• Competitive pay
• Supportive, mission-driven team culture
• Opportunities for professional growth and development

How to Apply
Interested candidates should submit a resume and cover letter through Indeed or to [email protected].

Job Summary

We are seeking a dedicated and compassionate Case Manager to join our healthcare team. In this vital role, you will coordinate patient care plans, facilitate communication among healthcare providers, and ensure seamless discharge planning. Your expertise will help improve patient outcomes, optimize resource utilization, and support individuals from diverse backgrounds through personalized case management services. This position offers an exciting opportunity to make a meaningful difference in patients' lives while working within a dynamic healthcare environment committed to excellence and compassionate care.

Duties

• Conduct comprehensive patient assessments, including medical history review and social determinants of health evaluations
• Develop individualized care plans in collaboration with multidisciplinary teams, including physicians, social workers, and therapists
• Coordinate hospital admissions, transfers, and discharges to ensure timely and appropriate patient placement
• Facilitate communication between patients, families, healthcare providers, and community resources to support ongoing care needs
• Utilize electronic medical record (EMR) systems and electronic health record (EHR) systems to document case progress and update patient information accurately
• Assist with utilization management by reviewing medical necessity criteria such as ICD-10 and ICD-9 coding, CPT coding, and managing documentation for insurance purposes
• Provide education on health insurance options, discharge instructions, and community resources to empower patients in their recovery process

Requirements

• Proven experience in critical care settings such as ICU or emergency medicine; hospital experience preferred
• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and utilization management processes
• Background in nursing or social work with expertise in hospice care, behavioral health, or pediatrics is highly desirable
• Familiarity with EMR/EHR systems and Microsoft Office applications for documentation and communication purposes
• Excellent client communication skills with the ability to work effectively with individuals from diverse cultural backgrounds
• Knowledge of HIPAA regulations and health insurance processes to ensure compliance and confidentiality
• Ability to handle discharge planning efficiently within a Level I or Level II trauma center environment or similar high-acuity settings
• Bilingual skills are a plus for serving diverse populations effectively

Join us as a Case Manager to deliver compassionate care coordination that transforms patient experiences. Your dedication will help bridge gaps in healthcare delivery while supporting individuals through their recovery journey. We’re committed to fostering an inclusive environment where your expertise makes a real impact!

Pay: $22.00 - $24.00 per hour

Work Location: In person