Case Manager

Hill Country Youth Ranch
Job Description

Position Title: Case Manager

Reports To: Case Management Director
Supervises: N/A

Minimum Qualifications:

• High school diploma or GED
• Two (2) years of business office experience
• Proficient in Microsoft Word, Excel, and Outlook
• Valid Texas Driver License
• Clean driving record with demonstrated safe and responsible driving habits

Knowledge & Skills:

• Ability to form and maintain positive relationships with residents, staff, and school personnel
• Ability to adapt quickly to changing environments
• Effective communication and organizational skills
• Some medical knowledge to support clinical and administrative operations

Basic Function:

Provide administrative and logistical support to the Case Management Director. Responsibilities include scheduling medical and psychiatric appointments, transporting residents, preparing documentation, and supporting treatment-related processes.

Note: This position is subject to mandatory drug testing. Any offer of employment is contingent upon satisfactory drug screen results.
Status: Exempt (salaried, not eligible for overtime). May require more than 40 hours per week.

Key Responsibilities and Tasks:

• Immediately report any suspected abuse or neglect to the Hotline and Executive Director or designee.

• Support the Case Management Director with administrative and logistical tasks.

• Schedule and/or assist in coordinating:

  • All Medical Appointments
  • Caseworker, legal, CASA, and family visits (in person and virtual)

• Transport residents to on- and off-campus appointments. Some travel may occur outside of Kerr County.

• Safely transport children using agency-provided vehicles.

• Coordinate and supervise parent-child-sibling communication including phone calls, in person visits and virtual visits.

• Collaborate with Star health to complete Star Health treatment plans, reviews and required assessments

• Communicate and Collaborate with all parties involved in the child’s case to include the Case Worker/Case Care Specialist, Attorney, CASA, and Kinship/Parent/Guardians

• Attend Psychiatric Clinics, ARDs and all medical appointments for assigned children.

• Maintains children’s records in the Electronic Record System

• Assist in completing Resident Data Forms and Resident Contact Forms.

• Review and manage resident correspondence (incoming/outgoing).

• Support the Preparation for Adult Living (PAL) Program for residents over 16 years of age.

• Collaborate aftercare service with child’s next placement

• Demonstrate professionalism, maturity, and serve as a positive role model in alignment with HCYR policies and code of conduct.

• Fulfill professional development requirements, including CPR/First Aid and other HCYR/TDFPS/T3C-mandated trainings.

• Address behavior issues using HCYR and TDFPS-approved methods, including TBRI principles.

• Model responsible, mature behavior in all interactions; follow HCYR code of conduct and policies.

• Work hours may extend 40 hours per week, based on organizational needs. These additional hours are included in the salaried compensation.

• Work assigned schedule and adhere to Hill Country Youth Ranch’s timekeeping policy

• Perform other duties as assigned by the supervisor.