Case Manager

Position Summary

The Case Manager is responsible for managing an independent caseload of personal injury clients from intake through resolution. This role serves as the primary point of contact for clients throughout the life of their case, coordinates closely with attorneys and paralegals, and ensures every file moves efficiently and accurately toward a successful outcome. This is a mid-level role suited to a case manager who can own a full caseload with minimal supervision.

Key Responsibilities

• Manage a full, independent caseload of personal injury files from intake through settlement or referral to litigation
• Serve as the primary point of contact for clients, providing proactive case status updates and responding promptly to client inquiries
• Request, track, and review medical records, bills, and related documentation from healthcare providers and other third parties
• Communicate and negotiate with insurance adjusters, medical providers, lienholders, and other third parties on behalf of clients
• Prepare demand packages, settlement documentation, and case summaries for attorney review
• Maintain accurate, well-organized, and up-to-date case files within the firm's case management system
• Identify case issues or red flags early and escalate to attorneys or senior staff as needed
• Coordinate with attorneys and paralegals to track deadlines, statutes of limitations, and case milestones
• Ensure client files comply with applicable state regulations, ethical rules, and firm policies governing personal injury claims
• Deliver a consistently excellent, empathetic client experience throughout the claims process

State-Specific Focus

• Apply working knowledge of Arizona's at-fault, pure comparative negligence system when evaluating liability and damages
• Manage uninsured/underinsured motorist (UM/UIM) claims common in Arizona auto accident cases
• Track Arizona's statute of limitations and procedural deadlines under the Arizona Rules of Civil Procedure for each assigned case
• Coordinate with Arizona-licensed treating providers and resolve liens, including AHCCCS (Arizona Medicaid) liens where applicable
• Support the firm's growing Arizona caseload as the office builds out its local client base and referral network

Qualifications

• 2–5 years of experience as a case manager, legal assistant, or paralegal in a personal injury or civil litigation setting
• Working knowledge of the personal injury claims process, including medical liens, subrogation, and insurance claims handling
• Strong organizational skills with the ability to manage a high-volume caseload independently and meet deadlines
• Excellent written and verbal communication skills, with a client-first, empathetic approach
• Proficiency with case management software (e.g., Filevine, Litify, Needles) and Microsoft Office
• Familiarity with Arizona personal injury claims practice and Arizona civil procedure preferred
• Bilingual (English/Spanish) strongly preferred

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Scottsdale, AZ 85251