Case Manager

CASE MANAGER-RESIDENTIAL

FULL TIME – NON EXEMPT

General Summary: Provide direct service, coordination of care, and linkage to services andadvocacy, as needed to individual client and/or family for the purpose of assisting client with their overall life management and recovery.

Essential Responsibilities:

• Provide assessment, referral, education, treatment, and follow-up services to clients on issues concerning mental health, medical, substance abuse, vocational, and living skills.
• Collaborate with other providers, agencies, and individuals in the client’s network of care.
• Provide referral, advocacy and education to the community regarding issues of chemical dependency or mental health.
• Monitor signs and symptoms of psychiatric functioning; monitor medication regimen and document findings. report any variance to appropriate clinical supervisory staff.
• Teach clients effective techniques for symptom management and medication as prescribed.
• Assist clients in developing and strengthening their support network to accomplish goals and objectives.
• Provide assistance with living arrangements and income maintenance to insure safe and affordable housing.
• Provide assistance and education in the management of client rep payee accounts.
• Develop and implement treatment person centered recovery plans and document services consistent with Thrive standards.
• Produce, complete, and maintain billing forms, logs, data collection forms, clinical documentation and client records on time and in accordance with Thrive standards and state and federal regulations.
• Schedule and maintain client hours sufficient to achieve individual / program billing targets.
• Participate in clinical team meetings to ensure smooth coordination of client services and treatment.
• Provide crisis intervention.
• Accompany client to community appointments, provide advocacy as needed.
• Assist in coordination and oversight of client’s physical healthcare and needs.
• Assertive Community Treatment (ACT) Team members are required to work nights, weekends, and holidays, per BHDDH regulations.
• Review e-mail account daily for new messages.

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.
• Function, as member of a team, i.e., be a “Team Player”.

Education, Experience and Competencies:

• Bachelor’s Degree in the Human Service field or an equivalent combination of education and experience required.
• Minimum (2) year experience in Human Service field working with clients with disabilities preferred.
• Experience or training in related state and federal assistance programs also preferred.
• Basic computer literacy skills are necessary.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.
• Case Management /Community Support Professional Certification or working toward preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer