Case Manager

Intugo, in partnership with a foreign company specializing in disability claims and client case management, is looking for a Case Manager to join our team.

About the Role

As a Case Manager, you will provide customer service support to existing clients regarding their disability cases. You will answer inbound calls, provide updates on case status, collect information regarding clients’ medical treatments, and help ensure clients are complying with requests from Social Security.

The position also involves making outbound calls to clients and communicating directly with Social Security to obtain and provide information related to cases and hearings.

What You’ll Be Doing

• Answer incoming calls and provide accurate information regarding disability claim status.
• Make outbound calls to obtain required information from clients regarding their cases and hearings.
• Collect medical updates from clients regarding their health treatments.
• Help ensure clients comply with requests from Social Security.
• Communicate with Social Security through inbound and outbound calls.
• Access disability processing systems and related applications to research and resolve inquiries.
• Navigate multiple computer windows and systems efficiently.
• Handle callers with efficiency, courtesy, and respect.
• De-escalate difficult situations using effective conflict-resolution skills.
• Meet daily performance metrics and monthly audit requirements.
• Maintain a high level of accuracy and attention to detail when reviewing case information.

Must-Have Qualifications

• At least 2 years of high-volume call center experience.
• Strong computer knowledge and ability to work across multiple systems simultaneously.
• Excellent typing skills of at least 50 WPM.
• Ability to manage high call volumes and de-escalate challenging situations.
• Strong conflict-resolution skills.
• Sharp attention to detail and ability to perform with a high degree of accuracy.
• Strong analytical skills for reviewing documents and reaching sound decisions.
• Ability to retain information and learn new systems quickly.
• Strong commitment to attendance and reliability.
• Ability to consistently meet performance targets, including accuracy, call quality, timeliness, and productivity.

Job Type: Full-time

Pay: $22,500.00 per month

Work Location: In person