Case Manager

Position Overview

Hearts to Nourish Hope is seeking an experienced Case Manager & Data Specialist to provide client intake, case management, follow-up, and accurate HMIS/database documentation. The ideal candidate is organized, dependable, client-focused, and able to balance direct service with timely, accurate data entry.

Key Responsibilities

• Conduct intake, assessments, eligibility screenings, case management, and client follow-up.
• Develop service/stabilization plans and connect clients with housing and supportive resources.
• Enter and maintain accurate HMIS and database records, including case notes, services, enrollments, exits,
• and outcomes.
• Review records for completeness and data quality and correct missing or inaccurate information.
• Coordinate with Hearts staff, housing providers, community partners, and other agencies while maintaining confidentiality and documentation standards.

Required Qualifications

• 3-5 years of professional case management experience.
• 3-5 years of experience using databases, electronic client records, or data management systems.
• Strong computer, data-entry, documentation, organization, communication, and follow-up skills.
• Experience with client intake, assessments, case notes, and ongoing follow-up.
• Dependable attendance and ability to report to the Riverdale office as scheduled.

Preferred Experience

•  HMIS and housing/homeless-services experience is a plus, including Coordinated Entry, Rapid Rehousing, Emergency Shelter, or Street Outreach.
•  Experience with grant-funded programs, data quality, reporting, or compliance documentation is a plus.

Important: Starts at approximately 25 hours per week with potential to become full-time. This is an on-site position and is not remote, hybrid, or work-from-home.

Pay: $18.00 - $20.00 per hour

Expected hours: 20.0 – 25.0 per week

People with a criminal record are encouraged to apply

Work Location: In person