Case Manager

About WINGS

WINGS offers women and children escaping family violence a safe, supportive space and a pathway to rebuild their lives. We provide second-stage shelter, early childhood supports, and long-term services that empower families to heal and thrive.

Mission

We save lives and create futures for women and children fleeing domestic violence.

Vision

We find, fund, create and deliver the most effective programs to help women and children achieve a life defined by safety and independence. We want a life free from family violence for every woman and child.

Position: Case Manager

Program: Family Wellness & Empowerment Program

Reporting to: Director of Family Services

Status: Full-time, Permanent

Position Summary

The Case Manager provides trauma-informed, client-centered case management to women and children fleeing family violence within Wings’ Second-Stage Shelter program. This role supports families in stabilizing, healing from trauma, and building independence through structured goal planning, risk assessment, and coordinated service delivery.

Case Managers play a key role in advancing the Family Wellness & Empowerment Program by supporting long-term outcomes related to safety, housing stability, and self-sufficiency.

Key Responsibilities

Case Management & Client Support

• Develop and maintain supportive, professional relationships with women and children using a trauma-informed, strengths-based approach
• Conduct intake, comprehensive psychosocial assessments, and ongoing needs assessments
• Co-develop individualized service plans using the Wings Self-Sufficiency Matrix
• Monitor progress, adjust plans as needed, and evaluate outcomes through regular case reviews
• Support families in achieving goals related to housing stability, parenting, health, education, and economic independence
• Other duties as required.

Safety Planning & Risk Assessment

• Conduct risk assessments and develop individualized safety plans
• Provide crisis intervention and ongoing emotional support
• Support clients in navigating legal systems (e.g., protection orders, custody, court processes)
• Maintain awareness of family violence dynamics and respond appropriately to risk and safety concerns

Advocacy & System Navigation

• Advocate for clients within systems including housing, legal, financial, healthcare, and child intervention
• Support access to income supports, childcare, employment, and permanent housing
• Coordinate referrals and ensure continuity of care through warm hand-offs to community partners

Program Delivery & Group Facilitation

• Work with the Community Learning & Empowerment Director (CLE) on a monthly basis to plan and facilitate supplementary programming aligned with the Family Wellness & Empowerment Program (e.g., life skills, parenting, trauma recovery, empowerment)
• Encourage client participation in structured programming
• Contribute to a culturally responsive, inclusive, and empowering program environment

Family & Child Support

• Support healthy parent-child relationships and positive parenting practices
• Promote child safety, development, and emotional well-being
• Collaborate with internal programs (e.g., childcare, health services) to support whole family outcomes

Documentation & Reporting

• Maintain accurate, timely, and confidential client records
• Complete case notes, assessments, reports, and program documentation in alignment with organizational standards and funder requirements
• Track outcomes and contribute to program evaluation and reporting

Collaboration & Professional Practice

• Participate in team meetings, case conferencing, and coordinated care planning
• Build and maintain effective working relationships with community partners
• Represent Wings professionally and uphold organizational values and standards
• Contribute to program development and continuous improvement initiatives

Qualifications, Experience & Knowledge

• Diploma or degree in Human Services, Social Work, Community Support, or related field preferred.
• 3–5 years experience in family violence services, shelter operations, transitional housing, or related environments.
• Registration with a professional body (where applicable) is considered an asset
• Experience providing case management to individuals and families impacted by family violence or gender-based violence
• Strong knowledge of trauma-informed care, strengths-based practice, and cultural safety
• Experience in housing, shelter, or community-based support programs is an asset
• Knowledge of community systems including housing, legal, health, and income supports Core Competencies
• Strong assessment, case planning, and problem-solving skills
• Effective crisis intervention and risk assessment abilities
• Excellent interpersonal, communication, and relationship-building skills
• Ability to work independently and collaboratively within a team
• Strong organizational and time management skills with the ability to manage a full caseload
• Group facilitation skills and experience
• Proficiency with documentation and computer systems

Requirements:

• Criminal Record Check
• Vulnerable Sector and Child Welfare Check
• Class 5 license and access to reliable vehicle with minimum $2M Liability Insurance
• Must adhere to Code of Conduct Policy, respect confidentiality and Freedom of Information and Protection of Privacy Act.

WINGS is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the organization to apply.

How to Apply?

Please submit your resume and cover letter to Jessica Penner, Director of Family Servies at [email protected] to apply.

The recruitment process will remain open until the position is successfully filled.

Job Types: Full-time, Permanent

Pay: $29.27-$33.94 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person