CASE MANAGER

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

The role is responsible for reducing barriers to care by supporting patients in navigating health and social service systems. This position empowers patients with the tools, knowledge, and resources they need to advocate for themselves while serving as a critical link between patients, service providers, and community-based social services.

Key Responsibilities:

As a Case Manager, your responsibilities will include:

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support patient through education, follow-up, and care coordination.
• Encourage and track medical and specialist appointments to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self-advocacy and informed decision-making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient-centered care.

Work Schedule:

This is a full-time, hybrid position with a Tuesday–Saturday schedule, including both morning and evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

• High school diploma or GED preferred.
• In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
• Strong customer service orientation.

Desired Characteristics, Skills

• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen-Lorde.