Case Manager

Job Summary

About the Kindness Initiative

The Kindness Initiative is a 501(c)3 nonprofit organization dedicated to serving individuals and families in the San Diego Jewish community who are navigating the challenges of poverty. We pride ourselves on a unique concierge service model, offering wraparound case management, supportive programs, and vital connections to community resources.

Position Summary

We are seeking a dedicated and compassionate Case Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges. This position requires a strong background in crisis intervention, as well as experience in social work and motivational interviewing. The Case Manager will work collaboratively with clients to develop personalized plans that promote self-sufficiency.

Key Responsibilities

Member Support and Case Management

• Conduct intake calls and assessments to identify Member needs.
• Develop and monitor individualized service plans with SMART goals.
• Perform regular re-assessments to track progress and eligibility.
• Provide wraparound case management by coordinating with external organizations.
• Advocate for Members with community organizations and service providers.
• Facilitate support groups or workshops to promote Member growth.
• Treat Members with compassion, dignity, and cultural sensitivity.

Program Support and Documentation

• Maintain accurate, timely records in designated systems.
• Coordinate with support staff and KI "Angel" Volunteers to align with service plans.
• Uphold strict confidentiality of Member information per KI protocols.
• Expand KI’s resource network to meet diverse Member needs.
• Support cross-referrals with the Kindness G’MACH.
• Attend weekly and monthly case management team meetings.

QualificationsEducation and Experience

• Required: Bachelor’s degree in Social Work, Human Services, or related field.
• Preferred: Master’s degree.
• 5+ years of direct case management experience, including assessment, service planning, service delivery and crisis intervention.
• Proven skills in client advocacy, outreach, and resource coordination.
• Knowledge of community resources addressing diverse needs.

Skills and Competencies

• Commitment to alleviating poverty in San Diego’s Jewish community.
• Compassionate, patient, and culturally sensitive, with knowledge of Jewish culture (preferred).
• Strong judgment, problem-solving, and time management skills.
• Excellent organizational skills for prioritizing tasks and maintaining accurate records.
• Ability to handle sensitive matters non-judgmentally and maintain confidentiality.
• Experience working with diverse demographics and basic budgeting principles.
• Proficient in Microsoft Office and case management software (training provided).

Position Structure

• Reports to: Director of Member Services
• Hours: 40 hours/week, full-time, in-office with occasional off-site meetings and ~10% travel to Member locations. Limited remote work flexibility.
• Location: Candidates must reside in or relocate to the San Diego area.
• Work Environment: Emotionally demanding role with regular supervision and team support.
• Salary: $30-$35/hour, based on experience, with growth opportunities.
• Benefits: Health insurance, Paid Time Off, and observance of Jewish and national holidays.

Equal Opportunity

The Kindness Initiative is committed to equal employment opportunity for all, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have working with homeless population?

Experience:

• Case management: 3 years (Preferred)

Work Location: In person