Case Manager

We are seeking a compassionate, organized, and dependable Case Manager to coordinate and manage client services from intake through ongoing support. The Case Manager will be responsible for scheduling client appointments, maintaining accurate records, communicating with clients and service providers, and ensuring that clients receive timely and appropriate services.

The ideal candidate is highly organized, communicates effectively, and can manage multiple clients and priorities while maintaining professionalism and confidentiality.

Key Responsibilities

• Coordinate and manage an assigned caseload of clients.
• Schedule and confirm client appointments, meetings, assessments, and services.
• Communicate regularly with clients to understand their needs, provide updates, and address concerns.
• Coordinate with internal staff, providers, community resources, and other professionals involved in client care.
• Maintain accurate and up-to-date client records, documentation, and case notes.
• Track client appointments, referrals, services, and follow-up activities.
• Monitor client progress and identify barriers that may prevent clients from receiving services.
• Follow up with clients to ensure scheduled services and appointments are completed.
• Help connect clients with appropriate community resources and support services.
• Handle scheduling changes, cancellations, and urgent client needs in a timely manner.
• Maintain client confidentiality and comply with all applicable organizational policies and regulations.
• Participate in team meetings and provide updates regarding client needs and progress.
• Complete other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in social work, human services, psychology, healthcare, or a related field preferred.
• Previous experience in case management, client services, healthcare, social services, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple clients, appointments, and deadlines.
• Comfortable working with confidential and sensitive information.
• Strong problem-solving and interpersonal skills.
• Ability to work independently while also collaborating effectively with a team.
• Proficiency with computers, email, scheduling systems, and electronic records.

Job Type: Part-time

Pay: $25.00 - $30.00 per hour

Work Location: In person