Case Manager

At Friendship Village our Values Drive us to RISE to any Occasion

Respect

Integrity and Innovation

Stewardship

Excellence

The primary focus of this position is ongoing case management, including care coordination, care plan follow-through, resource navigation, coverage coordination, and discharge planning. The Case Manager provides backup assistance to the admissions team as needed; ownership of the admissions process and census development are not the primary responsibilities of this position.

Essential Duties:

• Resource navigation- identify resident and family needs related to adjustment, coping, support systems, and discharge planning.
• Identify resident and family goals, preferences, adjustment needs, support systems, and barriers to care or discharge; communicate these needs to the appropriate team members and follow up on actions.
• Support resident acclimation and satisfaction through regular resident and family contact, timely updates, and follow-through on questions or concerns.
• Participate in team huddles to review resident progress, changes in needs, upcoming reviews, discharge readiness, and unresolved coordination issues.
• Serves as a liaison for residents and families in accessing community resources, financial assistance programs, transportation services, and post-discharge support services.
• Collaborate with social services and the interdisciplinary team to assess discharge barriers and coordinate community resources, transportation, financial assistance referrals, caregiver support, and post-discharge services.
• Primary liaison for Resident episode of care and all services assigned by the comprehensive care plan and Resident satisfaction
• Participate in QAPI and care transition initiatives, including review of discharge barriers, resident satisfaction, rehospitalizations, and continuity of care opportunities.
• Participate in care transition initiatives aimed at reducing rehospitalizations and improving resident outcomes.
• Coordinate the admissions process, including referral review, resident assessments, waitlist management, and collaboration with hospitals, physicians, families, and internal departments to ensure appropriate placement and timely admissions.
• Manage admission documentation and insurance verification, including residency agreements, advance directives, Medicare and managed care coverage reviews, pre-authorizations, and communication with payers to support reimbursement and regulatory compliance.
• Maintain census accuracy and admission-related records while partnering with billing, MDS, and clinical teams to ensure seamless exchange of resident information and authorization requirements.
• Support quality and operational excellence through participation in QAPI activities, monitoring key admission and census metrics, and coordinating resident admissions, transfers, and discharges across departments.
• Assist in conducting tours (when necessary) for prospective residents, family members and/or guests.
• Participate in staff shift change huddles, reviewing any approaching admission activity.
• Support positive workplace environment including close collaboration of interdepartmental staff teams.
• Ensure resident rooms are equipped with appropriate and necessary durable medical equipment and/or safety provisions prior to resident arrival in collaboration with Health Unit Coordinator and central supply.
• Coordinate and participate in interdisciplinary care plan meetings, ensuring resident goals, discharge plans, and psychosocial needs are addressed.

Optional nurse-only add-on:

• Conduct admission assessments and provide backup support for MDS assessment completion, clinical audits, and other nursing-related admission functions as assigned. (Licensed Nurse only).

Qualifications:

• Holds current licensure as Licensed Practical Nurse (LPN), Licensed Social Worker (LSW) or Licensed Independent Social Worker (LISW) in the state of Ohio.
• Possesses excellent written, oral, and interpersonal skills.
• One to two years’ experience working in a long-term care facility preferred.

Benefits:

• Medical, Vision, & Dental insurance options!
• 403(b) retirement plan options with an employer match!
• Plenty of paid time off!
• Flexible schedules!
• Annual pay increases!
• Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education!
• Opportunities for career growth within FVD!

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.