Case Manager

Company Overview

Deluxe Medical Supply is a reputable provider specializing in durable medical equipment. Our mission is to support healthcare providers and patients by delivering high-quality products and exceptional service.

Position Summary

The Case Manager is the primary coordinator of the patient referral process, serving as the link between referral sources, patients, and internal departments. The Case Manager receives and processes referrals, communicates with patients and provider offices, obtains and verifies required documentation, and coordinates the fulfillment and delivery of equipment and supplies in conjunction with the Medical Supply Technician (MST) team. The Case Manager owns communication and documentation; the MST team owns physical fulfillment and delivery.

Responsibilities

Referral Intake and Coordination

• Receive and process incoming referrals and authorizations from hospitals, clinics, HMOs, IPAs, provider offices, and other referral sources.
• Enter and maintain accurate patient, order, and referral information in the Company's electronic systems (Brightree, Daily Log, DMS Referral Portal).
• Coordinate the fulfillment and scheduling of equipment and supply orders with the MST team and other departments.
• Serve as the point of communication for patients and provider offices throughout the referral and delivery process.

Documentation

• Obtain, verify, and maintain the documentation required for each order in accordance with Company SOPs and payer requirements (Medicare, Medi-Cal, and other payers).
• Request required documentation from physician offices and follow up to ensure completeness and timeliness.
• Maintain documentation in accordance with Company recordkeeping and privacy procedures.

Patient Communication

• Communicate clearly and professionally with patients regarding their orders, delivery expectations, and documentation needs.
• Coordinate refill and follow-up contacts in accordance with applicable Company SOPs and payer timeframes.

Qualifications

• High school diploma or equivalent.
• Prior experience in DME, healthcare coordination, medical office, or a related field preferred.
• Familiarity with Brightree or comparable systems preferred; willingness and ability to learn required systems.
• Strong communication, organization, and documentation skills; attention to detail and accuracy.

Join our team as a Level I Case Manager to make a meaningful impact on patient outcomes through expert coordination of complex healthcare needs while advancing your career in a dynamic healthcare setting!

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Question 1. Your work life, as a story.

Tell us about your working life so far — not as a resume, but as a story. Where did you start? What did each job teach you? And what made you decide to leave each one? (Include jobs that might look small on paper. They rarely are).

• Question 2. The unglamorous work.

Every job includes work that nobody finds glamorous — cleaning, counting, repeating, fixing other people’s messes. Tell us about a task or a period of work like that in your life. How did you approach it, and what kept you going?

• Question 3. Learning something hard from scratch.

Describe something genuinely difficult you learned from zero as an adult — at work or outside of it. How did you go about learning it? What was the hardest moment, and how did you get past it? (This matters to us because almost everyone we hire learns our industry from scratch).

• Question 4. Criticism that was hard to hear.

Think of a time you received criticism that stung — from a manager, a coworker, a teacher, anyone. What exactly was the criticism? How did you react in the moment? And what did you actually do about it afterward?

• Question 5. Your current work-in-progress.

What is something you are not good at yet, but are actively working on right now? What specifically are you doing about it — this month, this week?

• Question 6. Someone you admired.

Tell us about a coworker — past or present — whom you genuinely admired. What did they do, specifically, that earned your respect?

• Question 7. A real conflict.

Describe a real conflict or friction you had with a coworker or a manager. What happened, what was your part in it, and how did it end? (Everyone has had one. We are interested in the honest version).

• Question 8. When someone else got what you wanted.

Tell us about a time when someone else received the recognition, raise, or promotion that you wanted — or believed you deserved. What went through your mind, and what did you do afterward?

• Question 9. Helping when nobody asked.

Describe a time when you helped someone at work when it wasn’t your job and nobody asked you to. What did you do, and what happened as a result?

• Question 10. A mistake with real consequences.

Tell us about a mistake you made at work that had real consequences — for a customer, a coworker, or the company. How was it discovered, and what did you do once you realized what had happened?

• Question 11. When honesty was costly.

Describe a situation where telling the truth was uncomfortable, embarrassing, or costly for you. What did you decide to do — and how did you feel about that decision today?

• Question 12. The fair deal.

In your view, what does a fair relationship between an employee and an employer look like? What do each side owe the other — and where do you think most workplaces get this wrong?

• Question 13. Through your managers’ eyes.

If we spoke with your previous managers, what would they say is your greatest strength? And what would they honestly say is your biggest weakness — the thing that sometimes frustrated them about working with you?

• Question 14. How you would leave.

Someday you may decide to move on from a job — most people do, and we respect that. What would make you decide to leave a job? And how would you go about leaving?

• Question 15. Now evaluate us.

It’s your turn. What would you need to know about Deluxe Medical Supply to decide whether this is the right place for you? Ask us anything — we will answer honestly at your interview.

Work Location: In person