Case Manager

Role Description This full-time, on-site Case Manager role is based at Taipei City Hospital in Taipei. The Case Manager coordinates patient care plans, facilitates communication among medical teams, patients, and families, and ensures continuity of care across hospital and community settings. Responsibilities include assessing patient needs, developing individualized care plans, monitoring progress, and arranging appropriate referrals and resources. The role involves maintaining accurate documentation, supporting discharge planning, promoting patient education, and collaborating with multidisciplinary teams to improve outcomes and service quality. The Case Manager also participates in case conferences, contributes to process improvements, and adheres to hospital policies and regulatory standards.

Qualifications

• Strong case management and care coordination skills, including patient assessment, care planning, and follow-up.
• Ability to communicate clearly and empathetically with patients, families, and multidisciplinary healthcare teams.
• Proficiency in maintaining detailed clinical documentation and managing patient records with attention to confidentiality.
• Problem-solving and critical-thinking abilities for addressing complex patient needs and navigating hospital and community resources.
• Organizational and time-management skills to handle multiple cases and meet deadlines in a fast-paced environment.
• Knowledge of healthcare systems, discharge planning, and relevant regulations or hospital policies.
• Favouring bachelor’s degree or above in Nursing, Social Work, or a related healthcare field; relevant licensure or certification as appreciated.
• Experience in hospital-based case management or clinical practice is preferred; familiarity with the Taipei healthcare environment is an advantage.
• Comfort working on-site in a team-oriented setting and willingness to participate in ongoing training and professional development.