Case Manager

JOB SUMMARY:

Preferred candidate should have a medical background e.g. Physiotherapist/ Staff Nurse

This position requires the incumbent to manage all potential and existing patients for inpatients and outpatients needs and procedures. The Case Manager also manages the Customer Service Department which to provide a seamless exceptional service experience to patients, families, caregivers and visitors.

DUTIES & RESPONSIBILITIES

• Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring performance.
• Admits new clients by reviewing records and applications; conducting field visit or orientations.
• Determines clients’ requirements by completing intake interviews; determining need for reviewing therapist evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort if needed.
• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients’ records by reviewing case notes; logging events and progress.
• Communicates clients’ progress by conducting interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
• Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
• Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications if needed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Customer Service department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles potential client enquiry and completes the sales cycle.
• Prepares Daily Census Report and send out before 9am.
• Prepares monthly referral report.
• Performs follow up by sending update to Doctors who referred patients.
• Achieves the targeted KPI and monitors the Conversion Rate closely.
• Performs specialists visit to boost referral cases.
• Submits weekly plan and logbook for specialist visitation.
• Conduct Quarterly Patient Complaint and Resolution Committee Meeting
• Perform any duties assigned by HOD or CEO from time to time.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person