Case Manager

Job Summary

The case manager gathers information about clients using case histories, observations, and assessments, which will aid in the development of a treatment as well as the continued care/discharge plan best suited for the client. The case manager will also be responsible for facilitating and leading groups as coverage is needed, managing a caseload, and completing required documentation.

Role and Responsibilities

• Provides assessment, planning, linkage, advocacy, coordination, and monitoring to assist persons served in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services, and other services and natural supports developed through the person-centered plan process.

• Observes, receives, and otherwise obtains information from all relevant sources to serve assigned persons.

• Effectively relates and interacts with individuals who are experiencing symptoms of a severe mental illness, with or without co-occurring substance use disorder or eating disorder, and understands how behaviors are sometimes used to communicate feelings and/or undiagnosed medical conditions or pain.

• Assists patients with completion of short-term disability and FMLA paperwork.

• Complies with organizational policies and procedures, including code of conduct and policies resulting from the HIPAA privacy rules regarding PHI concerning persons serviced or employed.

• Completes utilization reviews for insurance authorization.

• Assists with crisis management and checks in with clients regarding crisis situations, as needed.

• Coordinates with clients’ families/support systems, including disseminations of family program information and materials.

• Coordinates with clients to develop a discharge plan and continuing care plan.

• Meets regularly with clients to discuss continued care planning throughout the duration of the treatment episode.

• Performs other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s degree in human services related field (i.e., Social Work, Psychology, Sociology), required.

• Possession of a valid driver’s license.

• Two (2) years prior Case Manager experience, preferred.

Knowledge/skills/abilities

• Strong organizational skills with experience in person-centered planning.

• Demonstrated understanding of persons with co-occurring mental health disorders, substance use disorders, and/or eating disorders.

• Demonstrated communication skills that effectively convey information.

• Demonstrated active listening (i.e., listening to what other people say and asking appropriate questions).

• Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions).

• Demonstrated leadership skills and good decision-making ability.

• Knowledge of case management.

• Ability to collaborate with a team milieu approach to treatment of clients.

• Knowledge of community resources.

• Knowledge of counseling theories and interpersonal dynamics.

• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.

• Applied knowledge of de-escalation techniques.

• Ability to converse verbally and in writing with individuals served, physicians, providers, co-workers, and employees regarding services.

• Ability to travel independently to assigned work locations.

• Ability to independently operate a personal computer.

Physical Requirements

• Must be able to withstand prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 lbs.

• Must be able to perform repetitive tasks such as typing for extended periods of time.

• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.

• Must be able to ascend and descend stairs daily.

• Must be able to seize, hold, grasp, turn, and/or otherwise work with your hand or hands.

• Must be able to perceive sound by ear to interpret oral information from employees or others accurately and quickly.

• Must understand that work will be performed in a facility environment with fluctuating temperatures.

ADA Disclaimer

If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resources Department in writing.