Case Manager

About the role

Frontline Support Services is seeking a dedicated and experienced Case Manager to join the team in Cairns, QLD. This is a full-time employment role offering an opportunity to make a meaningful impact in the lives of children, young people, and families within the community. As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.

Key responsibilities

• Conduct comprehensive assessments to identify client needs and develop tailored support plans
• Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement
• Advocate on behalf of clients to ensure appropriate supports and resources are accessed
• Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care
• Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements
• Participate in regular supervision, team meetings, and ongoing professional development
• Participate in an afterhours on-call roster shared within the case management team

About you

• A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)
• Minimum 2 years' experience in a Case Management or similar role within the community services sector
• Strong interpersonal and communication skills with the ability to build rapport and professional relationships
• Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills
• Knowledge of child protection legislation, reporting obligations, and trauma-informed practice
• Ability to work collaboratively within a multidisciplinary environment
• Excellent organisational and time management skills with the ability to manage a varied caseload
• Current driver's licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN

Benefits

• Ongoing training and professional development opportunities
• Supportive leadership and team culture
• Opportunities for career growth and leadership development
• The opportunity to make a genuine difference within the Cairns community
• Full-time salaried position + Superannuation + Paid Annual Leave + Paid Personal/Sick Leave

About us

Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes. Our team is passionate about creating positive change and supporting individuals to thrive within their communities.