Case Manager

Job Title: Case Manager — Personal Injury / Litigation Support

Location: Arkadelphia, Arkansas (or other LeVar Law office location)

Reports To: Operations Manager

About the Firm
The Law Offices of Alan LeVar is a personal injury firm dedicated to representing injury victims and advocating aggressively for their rights. Each case is managed with a team-based approach, giving clients the benefit of attorney leadership supported by strong case management. The firm handles a wide range of personal injury matters including auto accidents, truck accidents, wrongful death, premises liability, motorcycle and pedestrian accidents, construction accidents, and more.

Position Summary
The Case Manager plays a key role in ensuring that client matters progress smoothly from intake through resolution. This role serves as a primary point of contact for clients, medical providers, insurance adjusters, and attorneys. The Case Manager is responsible for tracking deadlines, gathering and analyzing records, maintaining accurate files, and assisting in preparing cases for settlement or litigation. Success requires strong organizational skills, attention to detail, and a client-first mindset.

Key Responsibilities

• Serve as the primary point of communication with clients, providing updates and responding to questions.
• Open and maintain organized case files in both physical and digital formats.
• Collect and review medical records, bills, treatment summaries, and related documentation.
• Coordinate with medical providers and insurers to secure necessary records and authorizations.
• Track medical treatment progress and maintain regular follow-up on case developments.
• Draft correspondence, demand letters, settlement summaries, and other documents for attorney review.
• Monitor case deadlines and ensure compliance with statutes, discovery schedules, and court dates.
• Support attorneys in preparing cases for litigation or settlement, including organizing exhibits and supporting materials.
• Communicate regularly with opposing counsel, insurers, and third parties as directed.
• Maintain confidentiality and uphold firm standards of professionalism.

Required Qualifications

• Minimum of 3 years of experience in case management, personal injury, paralegal work, or a related legal support role.
• Strong knowledge of personal injury practices, insurance claims, and medical billing preferred.
• Excellent organizational skills with the ability to manage multiple cases simultaneously.
• Strong written and verbal communication skills.
• Proficiency with case management software, document systems, and MS Office tools.
• Ability to work independently while supporting a team.
• Patience, empathy, and professionalism when working with clients in stressful situations.

Preferred Qualifications

• Paralegal certification or degree in legal studies.
• Prior experience in personal injury litigation.
• Familiarity with Arkansas personal injury law and court procedures.
• Experience coordinating with experts, depositions, or trial preparation.

Metrics of Success

• High levels of client satisfaction and trust.
• Accurate and complete case files.
• Timely compliance with all deadlines.
• Effective communication with clients and third parties.
• Contribution to successful settlements and litigation outcomes.

Compensation and Benefits

• Competitive base salary based on experience.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off including holidays.
• Retirement plan options.
• Professional development opportunities.

Job Type: Full-time

Pay: $18.71 - $20.55 per hour

Work Location: In person