Case Manager

Position Title: Case Manager

FLSA: Exempt

Employee Type:  Full Time Employee

Pay Type: Salary

Supervised by: Director of Programs & Outreach

Summary:  The primary role of the Case Manager is to work directly with clients requesting assistance to ensure that they receive services and support in accordance with our organizational policies and core values. The Case Manager will provide case management, as well as information about community resources and referrals to other organizations. The purpose of case management will be to help clients set and achieve goals related to preventing homelessness and/or reduce their long-term dependence on assistance provided by federal or charity programs.

The Case Manager is expected to model, encourage, and inspire all team members and volunteers to embrace the organization’s Core Values.

Essential Duties & Responsibilities

• Meet with new clients and existing clients, who are requesting financial assistance, to assess needs and eligibility for services, based on the organization's financial assistance policies.
• Provide case management to clients requesting assistance. This includes:Assessing client needs and facilitating goal-directed activities to address those needs for new and existing clients.

Scheduling any clients needing or requesting counseling or case management for appointments with the appropriate staff person or working with them to apply for financial assistance with an off site provider, as outlined in our counseling assistance policy.
Assisting clients with applications and application processes for securing benefits, applying for housing, replacing or obtaining vital documents, finding employment, increasing income, accessing health care services, etc.
Utilizing HMIS in providing case management and financial assistance to homeless clients or clients at risk for homelessness (as defined by HMIS), and as required by grant funding or community partnerships.

• Helping to oversee the food distribution line during scheduled assistance days/times, as assigned.
• Assist in fielding and following up with phone/email/in person inquiries related to client assistance.
• Ensuring effective service delivery by coordinating work with other staff, volunteers or agencies working with the client;
• Developing and cultivating relationships of trust and respect with both clients, volunteers, vendors/landlords and organizational partners.
• Maintain a working knowledge of both internal policies, services, and programs, as well as external resources available to meet client needs related to the mission of assisting individuals or families in crisis.
• Maintain accurate records of services provided, utilizing HMIS, case management documents and internal data tracking systems to document and report both services provided and outcomes, as required by any grants received and/or as requested by the Board or supervising staff.
• Collaborate with HHA and its member organizations as needed to prevent and reduce homelessness through HMIS coordinated entry, referrals, and case management, including attending case conferencing meetings and relevant training.
• Work with the Director of Outreach to identify unmet client needs, and needed changes in organizational policies, programs or priorities to more effectively meet the needs of individuals and families in crisis in Walton County.
• If registered as a clinical social work intern and able to obtain supervision outside of our agency, may be able to provide counseling services to our clients as part of our counseling assistance program.

Qualifications and Requirements for this Position:

• 4 year degree in human services or comparable combination of education/work related experience required;
• Experience in social service setting with working knowledge of case management systems and planning techniques, motivational interviewing;
• Able to work with diverse populations and display cultural sensitivity;
• Must be proficient in the following computer applications--Microsoft Word and Excel and/or Google Docs;
• Must have reliable transportation to conduct job-related travel;
• Must be able to pass a Level 2 Background check

Qualifications desired but not required for this position:

• Masters in Social Work
• Experience and/or training working with people experiencing homelessness, mental health diagnoses, or substance use.
• Training in the use of HMIS (Homeless Management Information System).
• SOAR certification
• Ability to communicate in Spanish.

Location: Caring & Sharing of South Walton

The right candidate for this position will have Case Management experience, cultural competency and the ability to maintain professional boundaries while being an advocate for the families and individuals we serve in Walton County.

This job description is not intended to imply that the duties identified above are the only duties to be performed by employee(s) in this position.  Employees may be required to perform other job duties as requested, subject to applicable state and federal laws.  This job description or certain job functions described may be subject to modification in accordance with applicable state and federal laws.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person