Case Manager

Residential Case Manager
Program: Residential Rehabilitation Services
Job Type: Full-Time
Community-Based Position

Upper Bay Counseling & Support Services (UBCSS) is seeking a compassionate and motivated Residential Case Manager to support individuals living with serious and persistent mental illness. This position plays a vital role in helping consumers achieve greater independence, stability, and success in the community through care coordination, advocacy, and recovery-focused services.

Why Join UBCSS?

• Meaningful work making a direct impact in the lives of others
• Opportunity to support individuals on their recovery journey
• Collaborative, multidisciplinary treatment team
• Community-based role with variety and autonomy
• Professional growth opportunities within a mission-driven organization

What You'll Do

• Coordinate and facilitate access to mental health, medical, social, financial, educational, and community support services
• Develop individualized treatment goals in collaboration with consumers
• Provide recovery-oriented interventions that promote independent community living
• Teach and model independent living skills
• Participate in treatment team meetings and care coordination activities
• Advocate for consumers with healthcare providers, community agencies, and other service organizations
• Support development of social, coping and wellness management skills
• Support clients in developing natural community supports and meaningful social connections
• Initiate face to face rehab support services in the community and residential setting
• Facilitate recovery focused interventions aligned with Individual treatment plans
• Monitor medications and assist with treatment compliance as appropriate
• Maintain accurate and timely documentation within the electronic health record system in accordance with COMAR, Medicaid and agency requirements
• Maintain billable documentation standards and productivity expectations
• Respond to crisis, utilize de-escalation techniques and crisis management strategies
• Transport and accompany consumers to appointments and community resources as needed
• Perform other duties that support consumer recovery and program operations

What We're Looking For

• Bachelor’s degree in social work, Human Services, Psychology, or a related field required
• Experience working with individuals with mental health needs preferred
• Strong written, verbal, and interpersonal communication skills
• Excellent organizational and time-management abilities
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Strong problem-solving skills and professional judgment
• Computer literacy and experience with electronic documentation systems
• Valid driver's license and good driving record required

Ideal Candidate

• Passionate about helping individuals achieve recovery and independence
• Able to work effectively both independently and as part of a team
• Adaptable, organized, and dependable
• Comfortable working in a fast-paced behavioral health environment
• Committed to providing person-centered, recovery-focused services
• Join UBCSS and help individuals build the skills, supports, and confidence needed to live successful and meaningful lives in the community.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance