Case Manager

• Build rapport with clients to facilitate engagement in developing and implementing individualized treatment plans.

• Maintain detailed and accurate documentation of all client encounters (direct and indirect).

• Provide documentation assistance for progress notes, discharge/transition summaries, and treatment plans as requested.

• Educate clients and families about available resources and assist with applications for services.

• Provide crisis intervention and support to clients as needed.

• Advocate for clients’ needs and rights within healthcare, legal, and social service systems.

• Complete prior authorizations for insurance or social service aid programs and ensure Release of Information (ROI) documents are current.

• Coordinate and facilitate access to community resources, including medical, psychiatric, legal, vocational, social services, and educational services.

• Attend coordination meetings (e.g., MDT, psychiatric care, probation, hospital-based meetings) as appropriate.

• Provide assistance with medication (logging times and observing self-administration) under clinical supervision. Direct dispensing of medications is not part of this role.

• Assist clients transitioning to a different level of care or discharging.

• Safely transport clients in accordance with SCS policies.

• Comply with all SCS policies and procedures.

• Monitor and maintain sample medication inventory as requested.

• Maintain updated information regarding community resources and prescription programs.

• Meet or exceed required Direct Service Hours for the performance year.

• Educate clients on the importance of wellness, recovery, and resilience.

• Assist in facilitating therapy groups, as requested.

• Perform other duties as assigned.

• Strong understanding of behavioral health disorders and treatments.

• Compassionate and empathetic approach to client care.

• Ability to meet deadlines, manage time effectively, and maintain organizational skills.

• High level of integrity, professionalism, and confidentiality.

• Ability to work independently and collaboratively.

• Problem-solving capabilities.

• Knowledge of community resources and agencies.

• Strong communication and interpersonal skills.

• Proficiency in electronic health records and other digital documentation tools.

• Understanding of SCS behavioral health programs, admission requirements, and assessments.

• Awareness of social determinants of health and related medical, legal, and behavioral health issues.

• Respectful and professional when working with diverse populations.

• Valid driver’s license and safe driving record.

• Adherence to all regulatory standards and internal policies, including CARF, HIPAA, and agency compliance protocols.

• Compliance with financial reporting standards (GASB and GAAP) to ensure fiscal integrity and transparency.

Education and Experience

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of one (1) year of experience in psychiatric or mental health care.