Case Manager

Company Description Casa de la Familia (CDLF) is a 501(c)(3) non-profit organization founded in 1996 by Clinical Psychologist Dr. Ana Nogales to support long-term mental health success for children, youth, and families affected by psychological trauma. The organization provides individual, family, and group counseling, support groups, advocacy, crisis intervention, and outreach at little to no cost to increase access to care. CDLF serves communities across Los Angeles, Riverside, San Bernardino, and Orange Counties, focusing on individuals who have been marginalized or de-prioritized by the traditional mental health system. Its mission is to deliver trauma-informed mental health services and resources to children, adolescents, and adults who need them most.

Role Description The Case Manager is a full-time, on-site role based in Santa Ana. This role is responsible for coordinating and monitoring client services, including intake assessments, service planning, and referrals to appropriate mental health and social service resources. The Case Manager will maintain regular contact with clients, track progress toward treatment and support goals, and collaborate closely with therapists, counselors, and community partners. Daily tasks include documentation and recordkeeping, advocacy on behalf of clients, crisis support as needed, and participation in team meetings and case conferences. The role also involves helping clients navigate community systems, connecting them to benefits and resources, and promoting a safe, inclusive, and culturally responsive environment.

Qualifications

• Bilingual in english-spansih
• Strong case management and client advocacy skills, including assessment, care coordination, and referral management.
• Experience working with individuals and families impacted by trauma, preferably in community mental health or social services settings.
• Effective communication and interpersonal skills, with the ability to build trust and maintain professional boundaries.
• Organizational and documentation skills, including accurate recordkeeping and use of case management or EHR systems.
• Knowledge of community resources and public benefit programs in the Los Angeles Metropolitan Area.
• Ability to work collaboratively in a multidisciplinary team and to engage with diverse communities in a culturally sensitive manner.
• Bachelor’s degree in social work, psychology, counseling, or a related field; relevant professional certifications or licenses are a plus.
• Fluency in English required; bilingual skills (such as Spanish) are highly beneficial.
• Ability to work on-site full time, manage multiple cases, and respond appropriately to urgent or crisis situations.