Case Manager

YWCA of Charleston

Shanklin Center/Empowerment Homes/Alicia McCormick Homes.

JOB DESCRIPTION:

JOB TITLE: Case Manager.

JOB PURPOSE:

To work closely with area domestic violence and homeless service providers to identify and place eligible homeless women and victims into YWCA housing programs as quickly and efficiently as possible. The case manager will work extensively with participants to help them reduce the negative impact the abuse has had on the many aspects of their life, empowering them to establish and maintain residential stability.

ACCOUNTABILITY: Reports to Program Director.

STATUS: Full-time.

DUTIES AND RESPONSIBILITIES:

• Evaluate and update Victim Safety Plans.
• Plan and carry out mutually agreed upon meetings with service recipients.
• Develop social service plans with service recipients to maintain short and long-term self sufficiency and update plan as needed.
• Document progress toward goals in case files.
• Write reports and maintain statistical information as requested by the Program Director, HUD and the YWCA Chief Program Officer and any other funding agencies.
• Communicate with Program Director to discuss participants’ safety and service plans.
• Contact and advocate for service recipients with other social service agencies and community organizations.
• Effectively handle crisis situations in a timely manner.
• Organize interagency meetings concerning service recipients.
• Work collaboratively and professionally with other YWCA programs/agencies.
• Effectively provide supportive services which include safety planning, comprehensive case management, outreach, transportation, and advocacy with medical and mental health needs.
• Follow safety and security measures in alignment with the U.S. Department of Justice – Office on Violence Against Women and HUD related to record keeping and security information.
• Adhere to NASW Code of Ethics.
• Occasionally required to participate in events outside of traditional Monday-Friday work schedule.
• Required to attend courses/training necessary to obtain Domestic Violence Advocate Certification, as well trainings required to meet grant funding requirements.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor degree in Social Work, human services or a related field.
• Ability to develop effective safety and social service plans with service participants.
• Two years experience working with the homeless population or working with victims of domestic violence.
• Capacity to assess economic, social, physical and mental health needs and circumstances of service recipients.
• Knowledge of domestic violence issues.
• Knowledge of theories, ethics and practices of social work.
• Knowledge of federal and state laws, regulations and programs in social services.
• Knowledge of community resources to assist with the development of social service plans.
• Ability to exercise a high level of confidentiality.

PHYSICAL DEMANDS/WORKING ENVIRONMENT:

Regularly required to:

• Stand/walk for long periods of time without a break.
• Remain seated in a normal position for up to half the workday.
• Climb stairs.
• Stoop, kneel, crouch, crawl.
• Talk & hear; verbally express ideas, information, & instructions.
• Lift , pull, push, carry up to twenty five (25) pounds.

Occasionally required to:

• Climb ladders.
• Be exposed to outdoor conditions to assist with snow removal and general landscaping.
• Lift , pull, push, carry up to fifty (50) pounds.

Rarely required to:

• Assist clients with physical limitations including exiting vehicles and rendering other types of assistance.