Case Manager

Join the team at Boston Rescue Mission (BRM), a non-profit organization that has been committed to preventing and ending homelessness since 1899. BRM supports the recovery, health, and independence of individuals who have a history of substance use, incarceration, and homelessness. At BRM, we strive to raise awareness about the root causes of these life risks, and above all, we serve everyone with respect, integrity, and grace.

About the Role

Case Managers at Boston Rescue Mission serve as the primary client advocates who support, guide, and coordinate care for the Mission’s guests. Case Managers are responsible for understanding and implementing BRM program guidelines as a means of securing a clean, safe, and non-judgmental environment for program participants. Case Managers will also provide support, limit setting, and conflict resolution, thereby creating and safeguarding therapeutic boundaries for program participants.

At the heart of all interactions with BRM guests, our Case Managers are integral to cultivating an environment that establishes respect and acceptance of all individuals. This is an amazing opportunity for an experienced professional who is passionate about social justice and advocacy and is seeking to support individuals as they acquire the skills and resources necessary to live healthy, thriving, and independent lives.

Responsibilities

• Complete detailed screening and intake procedures to make referrals to appropriate case management services; complete online applications/referrals to outside agencies
• Facilitate guest access to housing searches/permanent housing, healthcare, public benefits, day programs, employment, vocational training, social support networks, and any other basic needs/services
• Assist guests with improving life skills and coping skills, connecting with social supports, and when appropriate, reconnecting with family and friends
• Coordinate and monitor inhouse referrals and services and support clients in developing goals; regularly evaluate clients’ progress toward goals
• Document all client encounters and all external contacts and referrals made on behalf of clients; maintain comprehensive client files, records, documents, and any other information held on behalf of clients
• Identify and provide emergency crisis intervention and referrals as necessary; coordinate other services as appropriate
• Maintain and report applicable goals and data metrics regarding guests’ participation in programs and services
• Perform other job-related duties as assigned

About You (Qualifications)

• Aligned to BRM’s mission to serve guests with respect, integrity, and grace as we collaborate to support the recovery, health, and independence of those with a history of substance use, incarceration, and homelessness
• Education requirements: Bachelor’s degree in social work, psychology, sociology, healthcare administration, or a related field preferred, OR at least two years’ experience working in a housing, health, or other social services organization
• Strong written/verbal communication skills, interpersonal skills, and the ability to work effectively with a wide range of individuals from diverse communities
• Ability to collect and interpret data to prepare specialized reports
• Ability to document all case management services provided utilizing the SOAP format
• Ability to monitor, assess, and record guest progress and adjust service plans as needed
• Ability to facilitate effective individual and group support
• Possess knowledge of housing, healthcare, and other social service providers
• Maintain positive and productive relationships with BRM guests, staff, volunteers, and other partner agencies
• Represent BRM at external meetings and events

Why Boston Rescue Mission (Benefits)

• Compensation: $60,000-$65,000
• Time Off: 4 weeks of paid time off + holidays
• Healthcare: Dental and health insurance
• Retirement Plan: 401K plan with matching contribution

*This position is a fully in-person position at BRM’s shelter site in downtown Boston.

Application Process

Please submit a cover letter and resume to Alisa Giaco at [email protected]. Please label the subject line as Case Manager.

Upon submission of your application, you will receive an email confirming receipt. We look forward to receiving your application!

Boston Rescue Mission is an Equal Opportunity Employer. Individuals from all backgrounds are encouraged to apply.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person