Case Manager

REPORTING RELATIONSHIP: Reports to the Community Support Services Coordinator

POSITIONS REPORTING TO THIS POSITION: YES: NO: X

FLSA STATUS: Non-exempt level, full -time, 12-month, employment-at-will position

PURPOSE: Directly responsible for providing face to face goal directed support and intervention to uninsured or underinsured patients
and their families by assisting them in identifying their needs and developing a plan to reach their goals in an efficient
manner.

ESSENTIAL JOB FUNCTIONS:

1. Maintain an assigned patient case load with efficient volume of service as well as specific patient outcomes.

2. Establish and implement treatment goals and objectives consistent with case management assessment as part of a treatment
   team and treatment plan.

3. Demonstrate an understanding of the Medicaid definition of “Case Management Services” as well as other rehabilitation
   services.

4. Provide face-to-face and administrative services with patients and their families.

5. Comply with all documentation standards which are relevant to the provision of care.

6. Regular and predicable attendance and punctuality

ADDITIONAL RESPONSIBILITIES

1. Provide crisis assistance to uninsured and underinsured patients and their families.

2. Supply patients and staff with notices of community activities, resources, and services and encourage patients to utilize the
   information; strengthening use of informal resources.

3. Be familiar with community services that will benefit patients and their families. This will require that the employee
   understand and be familiar with eligibility criteria, application processes and the appeal procedures for needed services.

4. Arrange medical, social, educational and other services with providers as required by treatment plans and as assigned,
   including care coordination functions.

5. Develop and maintain professional relationships with other agency personnel who provide services to patients receiving case
   management.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

WORKING ENVIRONMENT: The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting and with traditional office equipment. May periodically travel to outreach locations. This position requires the use of a personal vehicle for company business. Individuals must be physically capable of operating the vehicle safely, possess a valid driver’s license and have an acceptable driving record. Work schedule will generally conform to a Monday-Friday 40 hour per week schedule.

CONFIDENTIALITY: All CKMHC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards and by exhibiting exemplary conduct.

SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and current CKMHC salary structure.

PRIMARY LOCATION: Salina Campus and/or in the community

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree in Human Services preferred or with other significant relevant Human Services experience.
• Ability to effectively relate to employees and the public in a positive way.
• Ability to work effectively independently, or in a team with people of all socio-economic classes.
• Produce documents written with clearly organized thoughts using proper sentence construction, punctuation and grammar.
• Have excellent judgement, communication, and conflict resolution skills.
• Have excellent ability to deal with diverse personalities, in a tactful, flexible and mature way.
• Have a working knowledge of Center programs, current policies and regulations governing CKMHC operations.