Case Manager

Case Status Manager (CSM)

About Pond Lehocky Giordano

Welcome to Pond Lehocky Giordano, the nation's leading Workers’ Compensation and Social Security Disability law firm. We are dedicated to advocating for injured workers and individuals seeking disability benefits, providing exceptional legal representation and support throughout the legal process.

We are seeking a detail-oriented and proactive Case Status Manager (CSM) to oversee case progression, monitor case statuses, and ensure timely updates and follow-through across our legal teams. This individual will play a key role in keeping cases moving efficiently, identifying delays, and ensuring that attorneys and support staff have the information needed to advance cases toward resolution.

The ideal candidate is highly organized, comfortable managing a high volume of cases, and skilled at coordinating with attorneys, paralegals, and other internal stakeholders. Previous legal experience, particularly in Workers’ Compensation or personal injury, is preferred.

Responsibilities

• Monitor and track the status and progression of cases throughout the legal process.
• Ensure cases are moving forward according to established timelines, deadlines, and internal procedures.
• Identify stalled cases, outstanding tasks, and potential bottlenecks, escalating issues to the appropriate attorneys or team members.
• Coordinate with attorneys, paralegals, legal assistants, and other departments to obtain updates and facilitate case progression.
• Maintain accurate and up-to-date case information in the firm's case management system.
• Follow up with internal stakeholders regarding outstanding documentation, case developments, and required next steps.
• Review case files to identify missing information, upcoming deadlines, and opportunities to move cases forward.
• Generate reports on case status, workflow, outstanding tasks, and overall case progression.
• Communicate case updates to relevant internal stakeholders and ensure appropriate follow-through.
• Help establish and maintain standardized case tracking procedures and reporting practices.
• Identify opportunities to improve workflows, increase efficiency, and reduce unnecessary case delays.
• Maintain confidentiality and ensure accurate documentation of all case-related activity.

Background & Experience

• Experience in case management, legal administration, case coordination, or a related role.
• Experience working in a law firm or legal services environment is preferred.
• Workers’ Compensation, personal injury, or Social Security Disability experience is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage a high volume of cases and competing priorities in a fast-paced environment.
• Strong communication and follow-up skills, with the ability to coordinate effectively across multiple teams.
• Proactive problem-solving skills and the ability to identify delays and escalate issues appropriately.
• Strong analytical skills and comfort reviewing case information, tracking progress, and preparing reports.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with Litify, Salesforce, or other legal case management systems is a plus.

Requirements

• Strong organizational, time management, and communication skills.
• Ability to track multiple cases simultaneously while maintaining accuracy.
• Ability to work collaboratively with attorneys and legal support staff.
• Sound judgment when identifying issues requiring escalation.
• Ability to handle confidential and sensitive legal information appropriately.

Join Pond Lehocky Giordano and play an important role in ensuring cases progress efficiently, deadlines are met, and our legal teams remain focused on achieving the best possible outcomes for our clients.