Case Manager

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role (12-month fixed term)

Reporting to Manager Bereavements Team, the role of Case Manager primarily exists to manage a portfolio of complex death claims through to closure whilst supporting and assisting families and loved ones of deceased members, displaying compassion and empathy at all stages of the process.

You will play a key role in the Bereavements Team by resolving complex cases in an efficient and effective manner and providing support to other team members.

Some of your duties will include, but not limited to:

• Lead the review and manage death claim distribution through case management to payment.
• Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner.
• Maintain queues under case management ensuring all outstanding work items are acted on within service standards.
• Ensure workflow is maintained at a high standard.
• Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim.

What You’ll Need

• Strong empathy skills when speaking to Claimants on the phone.
• Strong problem solving and solutions outcomes skills.
• Meticulous attention to detail and pride in performance.
• Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).
• Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.
• Excellent organisational abilities to manage tasks according to priority.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.