Case Manager

Company Overview

Vision: A “Ray of Hope” for survivors of violence, empowering a future where every person can live with safety, dignity, and freedom.

Mission: AshaKiran empowers survivors of domestic violence, sexual assault, and human trafficking through culturally responsive services, advocacy, education, and community partnerships that promote safety, healing, and self-determination.

Agency: AshaKiran, Inc.

Position Title: Case Manager
Department: Direct Services
Reports To: Shelter Coordinator
Supervises: None
Employment Status: Full-Time or Part-Time / Non-Exempt
Work Location: On-site at AshaKiran's designated confidential residential shelter location (Safe Home)

Schedule: Full-time or part-time, based on the position offered and shelter program needs. May include occasional evenings, weekends, or schedule adjustments based on client needs, meetings, trainings, and shelter activities.

Benefits: As provided under AshaKiran policies and applicable benefit plans

POSITION SUMMARY: The Case Manager provides client-centered case management services to residents of AshaKiran's Safe Home residential shelter program. Responsibilities include developing individualized service plans, coordinating referrals, connecting residents with community resources, monitoring progress toward personal goals, and maintaining accurate client documentation.

The Case Manager reports to the Shelter Coordinator and collaborates with the Social Worker and other Direct Services staff to support resident safety, stability, and progress toward independence through trauma-informed, survivor-centered services.

KEY RESPONSIBILITIES

1. Client Assessment & Service Planning

• Assess residents’ needs, strengths, goals, barriers, and available resources in collaboration with the resident and appropriate Direct Services staff.
• Develop and maintain individualized service plans focused on safety, housing, stability, and progress toward independence.
• Review progress regularly and update service plans as needs, circumstances, or priorities change.

2. Case Management and Resident Support

• Provide practical, individualized case management to residents of AshaKiran’s Safe Home residential shelter.
• Assist residents with navigating services, completing applications, obtaining necessary documentation, and addressing barriers to meeting their goals.
• Coordinate appointments, referrals, follow-up, and transition planning to support residents’ progress during and after their shelter stay.
• Maintain professional boundaries and refer needs requiring specialized, clinical, or licensed services to the appropriate staff or provider.

3. Resource Coordination and Advocacy

• Connect residents with appropriate community resources, including housing, healthcare, behavioral health, legal assistance, employment, education, transportation, and financial assistance.
• Coordinate with internal staff and authorized community providers to support continuity of services and avoid unnecessary duplication.
• Follow up on referrals, identify gaps in available resources, and communicate unresolved barriers to the Shelter Coordinator.

4. Collaboration and Shelter Coordination

• Report to the Shelter Coordinator regarding case progress, service needs, referrals, barriers, and concerns requiring follow-up.
• Collaborate with the Social Worker, Advocacy staff, and other authorized personnel to coordinate services within each role’s scope of practice.
• Participate in case consultations, staff meetings, supervision, and service coordination activities as assigned.
• Follow shelter procedures related to resident safety, confidentiality, access, and daily operations while maintaining appropriate professional boundaries.

5. Documentation, Data, and Reporting

• Maintain timely, accurate, objective, and complete client records, including assessments, service plans, case notes, referrals, follow-up, and outcomes.
• Enter required information into agency-approved client management and data systems in accordance with AshaKiran policies, applicable funding requirements, and reporting deadlines.
• Provide accurate service and outcome data for required program, grant, coalition, monitoring, and audit reports.
• Protect client confidentiality, follow records-retention and information-sharing requirements, and promptly report documentation or system issues.

6. Professional Standards, Safety, and Compliance

• Deliver services consistent with trauma-informed, survivor-centered, culturally responsive, and client-directed practices.
• Comply with agency policies, ethical standards, confidentiality requirements, applicable laws, shelter safety procedures, and relevant grant or contract conditions.
• Complete required training, participate in supervision and performance reviews, and maintain professional knowledge relevant to case management.
• Promptly communicate safety concerns, suspected policy violations, service barriers, and other issues requiring supervisory attention.
• Perform other reasonable duties consistent with the position’s scope and program needs.

PERFORMANCE EXPECTATIONS

Successful performance in this position includes:

• Maintain timely, organized, and consistent case management services for Safe Home residents.
• Develop and monitor individualized service plans and follow through on referrals, resident goals, and identified needs.
• Maintain accurate, complete, and timely client records and required program data in agency-approved systems.
• Communicate resident needs, safety concerns, service barriers, and case updates promptly to the Shelter Coordinator.
• Maintain confidentiality, professional boundaries, and compliance with agency policies, shelter procedures, and applicable funding requirements.
• Demonstrate sound judgment, respectful communication, cultural responsiveness, accountability, and effective collaboration with Direct Services staff and community providers.

QUALIFICATIONS

Required

• Associate or bachelor’s degree in social work, human services, psychology, sociology, counseling, or a related field. Equivalent education and relevant experience may be considered when permitted by applicable program and funding requirements.
• Experience in case management, victim services, advocacy, human services, resource coordination, or a related client-support role; transferable experience may be considered.
• Ability to communicate effectively, maintain confidential records, coordinate referrals, manage competing priorities, and meet documentation deadlines.
• Knowledge of or ability to learn trauma-informed, survivor-centered, and culturally responsive practices.
• Ability to work exclusively at AshaKiran’s designated confidential residential shelter and comply with shelter safety and confidentiality procedures.
• Basic computer proficiency and ability to use agency-approved client management, data, and reporting systems.
• Ability to complete required background checks, screenings, and training.

Preferred

• Bachelor’s degree in a relevant field.
• Experience supporting survivors of domestic violence, sexual assault, human trafficking, or other trauma, particularly in a residential or crisis-service setting.
• Familiarity with local housing, healthcare, behavioral health, legal, and other community resources.
• Additional language skills or experience serving culturally diverse populations.

CORE COMPETENCIES

• Client-centered case management and service planning
• Resource coordination, referrals, and follow-up
• Trauma-informed and culturally responsive service delivery
• Professional communication and teamwork
• Accurate documentation, data management, and reporting
• Confidentiality, ethics, and professional boundaries
• Organization, time management, and problem-solving
• Accountability, sound judgment, and compliance

WORK ENVIRONMENT & TRAVEL: This is an on-site position based at the AshaKiran designated confidential service location. The position may involve exposure to sensitive or traumatic information and requires strict adherence to confidentiality and safety practices.

Local and occasional in-state travel may be required for training, university and internship recruitment, coalition activities, community meetings, partner meetings, and other approved agency business. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person