Case Manager

Overview
We are seeking a dedicated and compassionate Case Manager to join our team. The ideal candidate will play a crucial role in supporting individuals and families by providing guidance, resources, and advocacy to help them navigate complex systems. This position requires a strong commitment to improving the lives of clients through effective case management practices.

Responsibilities

The duties of the BA Level Case Manager will include but is not limited to assessing the individual's need, training, and teaching, supervising and monitoring Direct Support Professional in the implementation of the program individual’s behavioral goal to prevent, reduce and/or address a crisis situation based on the individual's needs:

• Assess client needs and develop personalized staff action plans that address their unique situations.
• Provide crisis management support to clients in urgent situations, ensuring their safety and well-being.
• Facilitate access to essential services, including healthcare, housing assistance (such as Section 8), and social services.
• Collaborate with multidisciplinary teams, including healthcare providers and social workers, to coordinate care and resources.
• Monitor client progress and adjust service plans as necessary to meet evolving needs.
• Conduct regular follow-ups with clients to ensure ongoing support and engagement.
• Mentor junior staff and interns in best practices for case management and client interaction.
• Maintain accurate documentation of client interactions, service plans, and outcomes in accordance with organizational policies.

Skills

• Strong supervisory skills with the ability to lead a team effectively.
• Proficient in crisis management techniques to handle emergencies with composure.
• Knowledge of Medicare processes and regulations as they relate to client care.
• Background in social work or behavioral health is highly desirable.
• Experience in mentoring staff or students within a professional setting.
• Familiarity with childcare practices and child welfare standards is a plus.
• Ability to conduct motivational interviewing to encourage client engagement and empowerment.
• Teach and assist the service providers how to be proactive to prevent, de-escalates and address the individual's inappropriate behavior skills.
• Assist the direct support professional to identify antecedents for the behaviors and minimize them
• Provide the individual avenues to channel his/her negative emotions such as the use of various activities.
• Assist the individual to acquisition and maintenance appropriate behaviors at program and in the community
• Assist the individual and his /her staff to learn coping mechanisms to address their stressors
• Assist the individual in developing appropriate social behaviors and reduce maladaptive behaviors

Role of Case Manager/Behavioral Management Specialist

The role of the Case Manager/Behavioral Management Specialist will include but not limited to the Following:

• Promote freedom of choice, self advocacy, and independence while ensuring that each individual's rights, health, safety and wellbeing are maintained at all times

Case Manager/Behavioral Management Training:

• Identify each individual's strengths and reinforce those characteristics and behaviors consistently throughout the service period
• Model appropriate behavior and language to the individuals and staff
• Train staff how to identify triggers and to be proactive to prevent or decrease crisis situation

Teamwork and Communication

• Respect the individuals, family members / advocates and fellow staff by listening to their ideas and concerns and suggestions
• Address issues and concerns between the staff, individual and family members with sensitivity

Family members/Advocates and Staff Support and Interaction

• Be courteous and non-judgmental of family members/advocates
• Listen and give positive feedback about the individuals to family members /advocates
• Speak to family members/advocates in positive tones about the individuals
• Provide information regarding the individual's Behavioral Management Services as necessary to family members / advocates upon request
• Represent Heritage Human Services in a positive way

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance
• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person

We invite qualified candidates who are passionate about making a difference in the lives of others to apply for this rewarding position.

Job Type: Full-time

Pay: $23.52 - $28.33 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person