Case Manager

Overview

The Case Manager for CCD’s Supportive Housing site will deliver intensive case management services to formerly chronically homeless individuals (18+) at CCD’s St. Jude properties. Responsibilities include conducting comprehensive assessments, developing personalized care plans, coordinating services, advocating for clients, and monitoring progress. The role requires collaboration with healthcare providers and community resources to ensure housing stability.

Essential Duties & Responsibilities

• Conduct comprehensive assessments to evaluate individuals' physical, mental, emotional, social, and financial needs through interviews, home visits, and health record reviews.
• Develop personalized care plans focused on housing stability, healthcare access, benefits navigation, and overall well-being.
• Coordinate essential services, including in-home care, transportation, meal delivery, medical appointments, legal aid, and housing support.
• Advocate for clients by liaising with healthcare providers, insurers, and government agencies to ensure access to necessary resources.
• Address urgent concerns, including health changes, safety risks, and emotional distress.
• Provide expertise in behavioral health crisis intervention, safety planning, and resource linkage.
• Demonstrate a strong commitment to supporting complex, vulnerable populations.
• Maintain detailed client records, including care plans and case notes, while ensuring compliance with agency policies and confidentiality standards.

Other Duties

• Work in an office setting with regular on-site home visits to client’s residences.
• Facilitate on-site community events and activities to encourage social integration.
• Interact with clients in a professional manner, ensuring appropriate boundaries are adhered to at all times.
• Represent the organization at community meetings, events, or other gatherings.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
• Support the Missions, Values, and Vision of Catholic Charities of Dallas.

Education & Training

• Bachelor’s or Master’s degree in social work or a related field of study is preferred but in lieu of a degree, 5–7 years of directly relevant experience will be considered.
• LPC-A,LPC,LMSW,LCSW preferred.

Knowledge, Skills & Abilities

• Experience working with older adults and understanding aging issues.
• Experience and expertise working with individuals with significant mental health and chemical dependency barriers
• Familiarity working with individuals that have experienced long-term homelessness.
• Ability to navigate complex healthcare systems and community resources.
• Strong assessment and care planning skills.
• Excellent interpersonal and communication skills to interact with diverse individuals and to build rapport with clients.
• Proficiency with MS Office suite of products. Experience with HMIS is preferred but not required.
• Strong organizational, documentation, and time management skills.

Other Requirments

• Background Check: This position requires a criminal background check.
• Health: Annual TB screen required; other public health screenings as required.
• Language requirements: English

Pay: $49,000.00 - $51,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person