Case Manager, Esperanza

Essential Responsibilities

• Administer screenings and assessments to clients to identify both barriers and strengths to exiting homelessness and securing long-term sustainable permanent housing
• Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are participatory, comprehensive, build on client strengths, promoting sustainable housing, supportive service objectives, and safe and humane environments free from abuse, neglect, and exploitation
• Support client efforts to obtain vocational trainings and education, secure employment or a fixed source of income, develop budgets and plan for financial stability, and build other life skills as needed to succeed in the communities of their choosing
• Administer financial assistance as needed to support housing and basic needs expenses
• Maintain organized hard and electronic client files, document work accurately and in a timely fashion and in adherence to data standards and program requirements which may include proof of client eligibility, proof of services, reporting and deadlines. Stay up to date on data standards and program requirements as they change
• Assist clients in applying for and enrolling in public benefit programs
• Develop a deep level of understanding of local housing resources, social service organizations, and government benefits and entitlements
• Identify, refer to, and collaborate with internal & external partners to design and support individualized and client-centered outreach efforts, and transition and exit plans
• Engage in Esperanza Community and TOOF functions and cooperate to provide a professional work environment, staff cases, address program needs, and review community resources
• Complete detailed, accurate, timely data entry into the Homeless Management Information System (HMIS) and agency database
• Work collaboratively with collateral service providers to coordinate services and support for mutual clients
• Attend and participate in team and agency staff meetings, trainings, functions, and other activities as needed
• Perform other related duties as requested

Supervisor / Reports to: Case Manager, Team Lead

Compensation

$24.84/hour (Annualized $51,675.00) +5% if fully bilingual in Spanish or ASL

Non-Exempt FLSA status

Employment Status and Schedule

Full-Time, 40 hours/week

1st Shift: Monday – Friday 8am – 5pm

Location: Onsite: Esperanza Community, 760 Bastrop Hwy SB, Austin, TX 78741

Benefits offered to Full-Time Employees

• Medical, Dental, Vision
• Group Term Life, Life Insurance Buy Up, Short Term Disability, Long Term Disability, Critical Illness, Accidental
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Parental Leave
• Paid training and professional development opportunities
• 401K Plan
• Paid Holidays

TOOF is an Equal Opportunity Employer committed to embracing diversity. The essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. Our organization is a fair chance hiring employer. Once a conditional offer of employment has been made to an applicant, the applicant will be subject to a background check/investigation in accordance with the federal, state, or local compliance.

• Minimum of 2 years experience in case management, social work, social/community services; or Bachelor’s degree in related field
• Valid Driver’s License and ability to be insured by our carrier
• Strong verbal, written, and interpersonal communication skills
• Ability to maintain professional boundaries, engagement skills, de-escalation, and conflict mediation with a challenging population or in a stressful environment
• Ability to collaborate and problem-solve
• Basic computer skills
• Reliable transportation and attendance

Preferred Qualifications & Skills

• Experience working with individuals who are homeless and/or at risk of homelessness
• Knowledge of Harm Reduction principles and practices
• Experience writing comprehensive client summaries using medical and psychiatric terminology
• Bilingual in Spanish or ASL

The Esperanza Community Case Manager (CM) maintains a caseload of clients experiencing homelessness while enrolled in TOOF’s emergency shelter, Esperanza Community, and/or the WFF Genesis program. Service delivery supports the underlying principles of hope and client self-determination and focuses primarily on helping clients to achieve their housing and financial stability goals through the five key tasks of case management: engagement, assessment, planning, linking, and monitoring. Additionally, the Case Manager must engage others with compassion and dignity.