Case Manager - Family Support Services

Job Overview
Join our dedicated team as a Case Manager in Family Support Services, where you will play a vital role in empowering families and children to achieve stability, safety, and well-being. This dynamic position involves providing comprehensive support, crisis intervention, and resource coordination to high-risk populations. You will work closely with families, community agencies, and service providers to develop tailored care plans that promote positive outcomes. Your energetic approach and compassionate communication will help foster trust and resilience within diverse communities, ensuring every family receives the personalized attention they deserve.

Position Summary

The Case Manager provides direct support to individuals and families by conducting assessments, coordinating services, supporting goal planning, and helping participants navigate internal and external resources. This role is central to client engagement, documentation, follow-up, and progress monitoring within Lighthouse family support programming.

Essential Duties

• Conduct participant intake, screening, assessment, and service planning activities in a timely and supportive manner.
• Develop individualized service plans with participants that identify goals, barriers, strengths, and next steps.
• Maintain ongoing contact with assigned participants and provide follow-up, encouragement, advocacy, and referral support.
• Coordinate referrals to internal and external resources, including health, mental health, transportation, food, housing, education, and community services.
• Document case activity, progress notes, assessments, and closures accurately and within required time frames.
• Monitor participant progress toward goals and adjust support plans as needed.
• Participate in case conferences, staff meetings, and service coordination discussions.
• Build trust with participants while maintaining clear boundaries, confidentiality, and professional standards.
• Assist participants in problem-solving barriers related to family stability, wellness, or service access.
• Track caseload activity and outcomes for reporting and quality improvement purposes.

Key Metrics

• Timeliness of intake completion, assessment, service planning, and case-note entry.
• Caseload size, active participant engagement, and follow-up consistency.
• Participant progress toward goals and successful referral connection rates.
• Documentation completeness and compliance with internal case-management standards.
• Participant retention, service closure quality, and reporting accuracy.

Qualifications

• Bachelor’s degree preferred in social work, human services, counseling, psychology, education, or a related field.
• Minimum of 2 years of experience in case management, family support, social services, or community based work preferred.
• Strong interpersonal skills and the ability to work effectively with individuals and families facing multiple barriers.
• Knowledge of community resources, service coordination, and strengths-based support approaches.
• Ability to manage documentation, follow-up, and time-sensitive service tasks.
• Commitment to confidentiality, compassion, and mission-driven service.

Work Environment

This role works in office, program, and community-based settings with frequent direct participant interaction. Local travel, outreach, home or partner-site meetings, and occasional evening activities may be required. The work environment is relational, service-focused, and fast-moving

Pay: $54,600.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Lynchburg, VA 24504