Case Manager - Housing Stability

Company Overview
Project Vida Health Center is a dedicated non-profit Federally Qualified Health Center serving multiple communities in Far West Texas. Affiliated with a faith-based community development organization, it provides vital services including housing support, education, homeless prevention, recovery programs, and economic development initiatives to underserved populations.

Job Overview
We are seeking an energetic and compassionate Case Manager - Housing Stability to join our team. In this vital role, you will empower individuals experiencing homelessness or housing insecurity by connecting them with appropriate housing resources and support services. Your proactive approach will help foster stability and independence for high-risk populations while navigating complex housing assistance programs and regulations.

Duties

● Determine, verify, and document participant eligibility for assistance in accordance with applicable funding and program requirements.

● Conduct comprehensive housing-focused assessments to identify each household’s immediate needs, housing barriers, strengths, available resources.

● Develop individualized Housing Stability Plans in collaboration with participants that establish appropriate housing-related goals, action steps, responsibilities, and timelines.

● Provide ongoing case management, support, referrals, and resources to address barriers affecting housing stability.

● Assist participants experiencing homelessness with identifying and securing appropriate permanent housing and assist households at risk of homelessness with interventions designed to preserve existing housing whenever feasible.

● Maintain complete, accurate, timely, and confidential participant files, case notes, eligibility documentation, and records of services and assistance provided.

● Enter and maintain required participant and service information in the Homeless Management Information System (HMIS) and/or other required data systems in accordance with applicable data standards and organizational procedures.

● Connect participants with community resources and mainstream benefits, including employment, income supports, health and behavioral health services, transportation, childcare, legal services, food assistance, and other resources relevant to achieving housing stability.

● Coordinate with landlords, property managers, housing providers, social service agencies, Continuum of Care partners, Coordinated Entry, and other community organizations when appropriate to facilitate housing placement, prevent housing loss, and coordinate services.

● Advocate for participants and assist them in navigating housing, benefits, and community service systems while promoting participant choice and self-determination.

● Maintain an active caseload and manage participant contacts, follow-up activities, documentation, and service coordination within established program timelines.

● Participate in case conferences, staff meetings, training, program monitoring activities, file reviews, and quality assurance processes as required.

Skills

• Strong negotiation skills to advocate effectively for clients’ housing rights and needs
• Expertise in crisis intervention, crisis management, and working with individuals experiencing homelessness or mental health conditions
• Knowledge of landlord-tenant law, Fair Housing regulations, and Housing & Urban Development (HUD) policies
• Experience with addiction counseling, social work, and supporting high-risk populations
• Proficiency in Microsoft Office Suite and property management tools for documentation and reporting
• Ability to work effectively with culturally diverse communities and underserved populations
• Excellent client communication skills combined with motivational interviewing techniques
• Familiarity with Section 8 housing assistance programs, LIHTC projects, and property management practices

Qualifications

● Bachelor’s Degree in Social Work or related field and/or 2 years of case management experience preferred.

● Previous experience working with the homeless and/or at-risk populations

● Bilingual (able to read and write in English and Spanish)

● Ability to work independently with a strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.

● A strong sense of and respect for confidentiality involving both clients and fellow employees.

● Ability to work in a variety of settings with multicultural-diverse families and communities, with the ability to be culturally sensitive and appropriate.

● Computer literate and previous experience using Microsoft Word and Excel

● Must have current driver’s license, car, and car insurance

● Must be able to lift up to 20 lbs comfortably

Professional Expectations

This role requires compassion, strong communication skills, and the ability to navigate complex situations to help individuals and families overcome homelessness and achieve long-term stability.

Join us to make a meaningful difference by helping individuals achieve stable housing and improved well-being. This paid position offers an opportunity to work within a supportive team dedicated to empowering vulnerable communities through compassionate case management.

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person